Project Manager - HEOR Operations & AI Enablement

Client Overview:

Our client, a leading global pharmaceutical organization, is seeking a highly adaptable and technically savvy Project Manager to support operational transformation initiatives within their HEOR (Health Economics & Outcomes Research) organization.

Job Description:

This role will partner across multiple business functions to drive workflow optimization, automation initiatives, reporting enhancements, and operational process improvements in a fast-paced and evolving environment. The ideal candidate combines strong project management fundamentals with exceptional communication skills, business systems aptitude, and hands-on experience leveraging AI-enabled tools and workflow automation technologies.

This position is ideal for someone who thrives in ambiguity, can quickly shift priorities, and enjoys bridging the gap between business operations and technology-enabled solutions.

• Lead and manage cross-functional operational projects supporting HEOR and adjacent business functions
• Coordinate multiple concurrent workstreams while maintaining alignment on timelines, deliverables, risks, and dependencies
• Support workflow optimization and process automation initiatives across business operations
• Partner with stakeholders to identify opportunities for operational efficiency, automation, and reporting enhancements
• Utilize AI-enabled tools and Microsoft Power Platform technologies to streamline workflows and improve team productivity
• Support projects related to Salesforce ecosystem enhancements, integrations, reporting, and operational processes
• Build and maintain project plans, dashboards, portfolio trackers, and executive status updates
• Develop and maintain operational documentation, SOPs, quick reference guides, and communication materials
• Assist with metrics tracking, reporting, and business insights to support organizational decision-making
• Collaborate with technical and business teams to implement scalable process improvements and automation solutions
• Proactively identify risks, remove barriers, and adapt to shifting priorities in a dynamic environment
• Communicate effectively across all levels of the organization, including senior leadership and cross-functional stakeholders
• Drive operational excellence through strong organization, critical thinking, and continuous improvement

Skill Set Requirements:

• Bachelor’s degree required
• 3+ years of experience in project management, program management, operations, or process improvement
• Experience working in a fast-paced, highly matrixed environment
• Strong understanding of both Agile and Waterfall project management methodologies
• Advanced proficiency with Microsoft platforms including:
• Power Platform (Power Automate, Power BI, Power Apps preferred)
• SharePoint
• Excel
• PowerPoint
• Teams
• Smartsheet
• Experience supporting workflow automation and operational process improvement initiatives
• Exposure to AI-enabled productivity tools and ecosystems such as Microsoft Copilot, Claude, ChatGPT, or related technologies
• Experience supporting reporting, dashboards, metrics, and operational tracking
• Strong organizational skills with the ability to manage multiple shifting priorities simultaneously
• Exceptional verbal and written communication skills
• Demonstrated ability to work independently with limited direction in ambiguous environments

Preferred Qualifications

• Pharmaceutical, biotech, healthcare, or other regulated industry experience
• Experience supporting Salesforce-related projects, operations, or integrations
• Experience with workflow automation, low-code/no-code solutions, or AI-enabled business processes
• Financial project management, budget tracking, or operational finance support experience
• Experience supporting operational transformation or digital enablement initiatives
• Familiarity with process documentation, change management, and stakeholder enablement