Short-Term Rental Virtual Assistant

Short-Term Rental Virtual Assistant (Guest Communications & Property Operations)

About The Role We are seeking a reliable and proactive Virtual Assistant to support the day-to-day operations of our growing short-term rental portfolio. This is a remote, part-time position ideal for someone with strong organisational and communication skills who can manage guest interactions, coordinate property operations, and assist with administrative tasks.

You will play a key role in ensuring a smooth experience for our guests while helping to keep our properties operating efficiently.

Key Responsibilities

• Respond to guest enquiries promptly and professionally across multiple booking platforms
• Manage guest communications before, during, and after stays
• Monitor and manage bookings, calendars, and reservations
• Coordinate cleaners to ensure properties are prepared to a high standard between guest stays
• Liaise with maintenance contractors and handymen to resolve property issues efficiently
• Manage and update property listings across booking platforms such as Airbnb and Booking.com
• Assist with operational reporting and general administrative tasks
• Support issue resolution and guest satisfaction efforts
• Conduct outreach to contractors, businesses, and corporate clients regarding longer-term accommodation opportunities
• Assist with process improvements and operational efficiency as the portfolio grows

Requirements

• Excellent written and spoken English
• Strong organisational and time management skills
• Ability to work independently and take initiative
• High attention to detail
• Professional and customer-focused communication skills
• Reliable internet connection and suitable remote working environment
• Ability to multitask and prioritise effectively

Preferred Experience

• Previous experience as a Virtual Assistant
• Experience managing short-term rentals, serviced accommodation, or hospitality operations
• Familiarity with Airbnb, Booking.com, VRBO, Hospitable, Guesty, or similar property management systems
• Experience coordinating cleaners, contractors, or service providers
• Customer service or hospitality experience

Working Hours

• Part-time remote position
• Flexible hours available
• Some weekend or evening availability may be beneficial depending on operational requirements

To Apply Please Provide

• Your CV or resume
• A brief summary of your relevant experience
• Your availability (hours per week)
• Your expected hourly rate
• Details of any short-term rental or property management experience

We look forward to hearing from you.