Admin & Operations Assistant

Administration & Customer Service Officer

Location: Londonderry, NSW
Employment Type: Full-time (Office-based)

Empire Crane Trucks is a family-owned business based in Londonderry, NSW. We are seeking a reliable and organised Administration & Customer Service Officer to join our small, friendly team. You will be working in an office environment with two other staff members and play a key role in the day-to-day operations of the business.

Key Responsibilities:

• Responding to customer and client emails
• Following up outstanding payments
• General customer service and client communication
• Providing requested documentation to clients
• Expense record keeping
• General record keeping

• Daily data entry, including:

  • Driver hours
  • Runsheets
  • Data entry into our Transport Management System

About You:

• Previous experience in an administrative or customer service role
• Confident using Microsoft Office programs, particularly Excel
• Strong attention to detail and good organisational skills
• Clear written and verbal communication skills
• Ability to work independently and as part of a small team

What We Offer:

• Stable role within a family-owned business
• Supportive and friendly work environment
• Office-based position with a small, close-knit team
• On-the-job training

Please Note: Due to the nature of the transport industry, occasional after-hours availability may be required to assist with operational, customer service, and administrative needs.

If you’re dependable, organised, and looking for a long-term role within a growing business, we’d love to hear from you.

Please make sure your resume includes atleast 2 job references.