Residential Property Manager (Estate Agency)

Pedder is a local, family owned and run, high performing estate agency with 9 branches across the south east of London. The Pedder Group offer services in residential sales, lettings, property management, land and new homes, and financial services, and we are currently offering Graduates the opportunity to join our residential team within the Property Management department.

We invest in our team, our business, and our community because our reputation is paramount to our success. We understand and recognise the importance of providing nothing short of outstanding service and support. If you join us, you’ll be joining a highly successful company of industry experts, providing you with a solid platform for growth and development in your property career. We will provide you with the tools that you need to be a successful Property Manager, with a strong knowledge of residential lettings.

A recognition of the key ingredients for high quality customer service and interactions is essential for this role, and previous experience in customer service or in a customer facing role is desirable. Most importantly you must have a clear interest in the industry and share our core values:

Person spec/core values:

• Motivation and a drive to succeed.
• Confidence – a belief that you will exceed your targets if you work hard and persist.
• Passion – a desire to be the best.
• An understanding of the importance of making a great first impression. Outstanding customer service is key.
• Positivity – having a can-do attitude so you can contribute to the great atmosphere that we strive to create within our offices and company.
• Integrity – this is in the heart of everything we do.
• Respect – listen, understand, and work collaboratively.
• Organisation – having a good attention to detail and an ability to manage a busy diary with important deadlines.
• Willingness to go the extra mile to support your colleagues.

Brief duties of the role:

You will be responsible for managing your own portfolio of residential properties, dealing with both landlords and tenants, and dealing with various aspects of lettings compliance.

Whilst no day is ever the same, below you will find an outline of some of your key supportive duties (not limited to):

• Handle landlord and tenant enquiries via telephone or emails in a professional and timely manner. Manage your own portfolio and work efficiently and proactively to deal with any issues that may arise.
• Develop a strong understanding of lettings legislation and compliance, becoming familiar with Pedder Best Practice procedures, Statutory Legislation and GDPR Regulations.
• To work closely with the local branch/es on all tenancies, spending time within your allocated branch to build rapport.
• To complete property inspections on all managed properties and provide the landlord with a report.
• Ensuring all gas safety/EICR & EPCs are up to date, booking these in with certified and trusted contractors prior to the expiry dates.
• Ensure all rent arrears within your Property Portfolio are chased on a daily and weekly basis, keeping landlords regularly updated.
• Deal with deposits at the end of tenancies and help with negotiations of the deposit release.
• Speaking to the landlord & tenant regarding properties coming up for renewal, and completing the relevant renewal paperwork.
• Instructing contractors where relevant for property maintenance issues.
• Always ensure you give a good impression of the company, being a strong representative of the Pedder brand, and chasing 5 star reviews for your high quality customer service and interactions.

Hours and Location:

Our Property Management team are based within our branch in Crystal Palace (SE19 1TX). Currently our portfolio is split between our 9 branches. Our Portfolio Managers are responsible for managing a specific portfolio, and you will therefore also be allocated a specific branch/es where you will also visit regularly for office support and property inspections.

Our 9 office locations can be found here: Contact Us (pedderproperty.com).

This is an office-based only role (other than during property inspections).

Monday - Thursday 08:30-17:00 or 09:30-18:00 (weekly rotation)
Friday 08:30-17:00

Candidate requirements:

• Previous residential Property Management experience (essential).
• Have previous experience in a sales or customer service environment (essential).
• The ability to drive is desirable to allow ease of access to ot…