WordPress Developer / Engineer (Ref #: 1112185)

WordPress Developer / Engineer (Ref #: 1112185

The client seeks a Consultant to provide ongoing WordPress management for its public-facing website, which must remain on WordPress and retain its current look and feel unless the client approves a change. The selected Contractor shall manage the site and hosting, keep it up to date, and support client personnel on an ongoing basis.

Specific responsibilities for this role include:

• Maintenance and Security: Keeping WordPress core, themes, and plugins up to date without disrupting the live site; providing backups with defined schedules and retention periods; performing and verifying restore testing; monitoring uptime to meet a 99.9% monthly target (excluding announced maintenance); enforcing multifactor authentication and named accounts for all administrators with quarterly reviews of users and roles; detecting, responding to, and remediating security incidents while notifying the client.
• Accessibility Upkeep: Confirming that each update preserves WCAG 2.1 Level AA conformance before going live; monitoring the site for accessibility failures and reporting new ones; obtaining client approval before adding, replacing, or removing a theme or plugin, and providing accessibility conformance reports or test results for each change.
• Website Assistance: Helping client personnel with page edits, forms, menus, media, and documents; receiving, tracking, and fixing problems reported by staff.
• Reporting and SLA: Providing a service level agreement (SLA) including response times for outages, urgent issues, and routine requests; measuring and reporting performance against the SLA; delivering scheduled reports covering updates, backups, uptime, security events, accessibility scan results, and open issues.
• Billing Structure: Proposing a block of support hours and an hourly rate for work beyond that block, along with descriptions of how to track, report, and bill hours.

The Contractor must describe their approach to these tasks in the proposal, including how they will manage updates without disruption, ensure security compliance, maintain accessibility standards, and assist client staff with content management.

Responsibilities:

Manage SHRA’s WordPress site and hosting; keep the site up to date; support client personnel on an ongoing basis; update WordPress core, theme, and plugins without disrupting the live site; provide backups with defined schedules and retention periods; perform and verify restore testing; monitor uptime to meet 99.9% monthly uptime (excluding announced maintenance); enforce multifactor authentication and named accounts for administrators; conduct quarterly reviews of users and roles; detect, respond to, and remediate security incidents while notifying the client; confirm that each update preserves WCAG 2.1 Level AA conformance before going live; monitor the site for accessibility failures and report new ones; obtain client approval before adding, replacing, or removing a theme or plugin and provide accessibility conformance reports or test results for each; assist client personnel with page edits, forms, menus, media, and documents; receive, track, and fix problems reported by staff; provide an SLA including response times for outages, urgent issues, and routine requests; measure and report performance against the SLA; deliver scheduled reports covering updates, backups, uptime, security events, accessibility scan results, and open issues; propose a block of support hours and hourly rate for work beyond that block; describe how to track, report, and bill hours.

Required experience: The documents do not specify a minimum number of years of experience for this specific role, but they require the overall firm to demonstrate experience with websites containing forms, PDFs/electronic documents, multimedia, third-party tools, and other comparable functionality. The proposal must describe how the team will manage and guarantee all scope requirements.

Preferred experience: The evaluation criteria note that experience with content management systems (specifically WordPress is implied by the title), electronic documents, forms, multimedia, and third-party integrations is a factor in scoring Company Qualifications. Additionally, experience performing both accessibility assessment and actual remediation is preferred over assessment-only services.

Education: The documents do not specify educational requirements for …