Remote Customer Service & Development Representative – Freight Brokerage

Refined Freight Solutions LLC is a Texas-based freight brokerage dedicated to providing reliable, efficient, and cost-effective transportation solutions to businesses throughout the United States.

As we expand our operations, we are seeking a motivated, detail-oriented Remote Customer Service & Development Representative to support our carrier operations, freight booking, and customer service activities. THIS IS A BASE PAY PLUS COMMISSION POSITION.

This position is ideal for someone with experience in Customer service, preferrably freight operations, carrier dispatching, logistics coordination, or transportation customer service who enjoys working in a fast-paced environment and building professional relationships with transportation providers.

Position Overview

The Remote Customer Service & Development Representative will be responsible for identifying qualified motor carriers, negotiating transportation rates within company guidelines, booking carriers for available freight, coordinating shipments, and maintaining communication with carriers and customers throughout the transportation process.

The primary objective of this position is to ensure that freight is covered efficiently, carriers meet company compliance standards, and shipments are coordinated from pickup through delivery.

This is primarily a carrier operations and load booking position, not a shipper sales or cold-calling position.

Key ResponsibilitiesCarrier Sourcing & Load Booking

• Search load boards and carrier databases to identify available and qualified motor carriers.
• Utilize platforms such as DAT and other approved freight management tools to locate carriers for available loads.
• Contact carriers to discuss available freight opportunities.
• Negotiate carrier transportation rates within company-approved pricing guidelines.
• Book qualified carriers to transport customer freight.
• Confirm pickup locations, delivery destinations, appointment times, equipment requirements, and shipment instructions.
• Prepare and distribute carrier rate confirmations and required transportation documents.
• Maintain accurate carrier and shipment records.

Carrier Compliance & Verification

• Verify carrier operating authority and insurance coverage using approved verification systems.
• Review carrier safety information, operating history, and company compliance requirements.
• Identify potential carrier fraud, double-brokering risks, and unauthorized carrier substitutions.
• Ensure carriers satisfy company onboarding requirements before freight is tendered.
• Escalate carrier compliance concerns to management for review and approval.

Shipment Tracking & Coordination

• Monitor assigned shipments from pickup through delivery.
• Communicate with carriers regarding pickup status, transit updates, delivery appointments, and delays.
• Maintain accurate shipment status information.
• Coordinate with management to resolve transportation issues.
• Obtain proof of delivery (POD) and other required shipping documents.
• Report service failures, delays, and shipment exceptions promptly.

Customer Service & Relationship Development

• Establish and maintain professional relationships with approved carriers.
• Respond promptly to carrier and customer inquiries.
• Provide accurate shipment updates to management and customers.
• Assist with resolving scheduling conflicts, delivery concerns, and service issues.
• Develop a dependable network of qualified carriers for frequently serviced freight lanes.
• Maintain a high standard of professionalism and customer service.

Administrative & Operational Support

• Maintain accurate load information in company transportation and tracking systems.
• Document carrier communications, negotiated rates, shipment updates, and delivery confirmations.
• Follow company procedures for carrier onboarding, load booking, and shipment documentation.
• Submit daily activity and shipment status reports.
• Work collaboratively with the sales and management teams to support customer transportation needs.

Qualifications

Preferred Qualifications:

• At least 1 year of experience in freight brokerage operations, carrier sales, dispatching, or logistics coordination.
• Experience sourcing and booking motor carriers.
• Familiarity with DAT or similar freight load boards.
• Knowledge of common freight equipment types, transportation terminology, and shipping procedures.
• Understanding of carrier authority, insurance verification,…