Account Manager, Key Accounts

About PingPong

PingPong is on a mission to simplify global growth for businesses. With $200B+ in payments processed, we’re one of the world’s leading cross-border payments platforms, and we’re just getting started.

We have 32 offices in 11 countries and over 1,500 employees, helping businesses solve complex payment needs in every major economy and across all time zones.

Location: London

The Role

We’re looking for an Account Manager to own a portfolio of our key enterprise and mid-market accounts across Europe & the Americas.

You’ll be the first point of contact for these customers once they’re live: owning the relationship, protecting and growing revenue, and making sure each account succeeds with PingPong. This is not a pure relationship role. When something breaks, you’ll roll up your sleeves, diagnose the issue and drive it to resolution before it ever needs escalating.

You’ll also be one of the first people in this function, so you’ll help shape how account management works at PingPong as we scale.

What You’ll Do

• Own a portfolio of key enterprise and mid-market accounts as their primary point of contact after go-live, building relationships from operational teams through to senior decision-makers.
• Drive revenue growth across your portfolio through upsell, cross-sell and volume expansion, and own retention.
• Develop account plans and lead QBRs, using transaction and performance data to spot risks and opportunities early.
• Get hands-on when issues arise: triage and troubleshoot payment, settlement, onboarding and product problems. Work cross-functionally with Operations, Compliance, Product and Tech to design well-thought out solutions and implement them effectively.
• Be the voice of the customer internally, feeding product gaps and market insight back into Product and GTM.
• Partner with BD and Customer Success on a smooth handover from go-live into account management.
• Help build the account management function: the playbooks, processes, health metrics and CRM hygiene the team will run on as it grows.

What You’ll Bring

• 5+ years of relevant experience in account management or customer success in payments or fintech, including managing enterprise relationships.
• A track record of growing revenue within an existing portfolio.
• Confidence leading senior conversations with large, complex organisations, from commercial reviews to difficult escalations.
• A strong grasp of how cross-border payments work and enough technical understanding to troubleshoot alongside Tech and Operations teams.
• A self-starter mindset: you spot what needs doing and do it without waiting to be told, and you’re comfortable building process where none exists yet.
• Strong organisational skills and the ability to manage multiple accounts and stakeholders at once.
• Excellent communication skills, written and spoken, able to work effectively with clients and internal teams across different levels and cultures.

Nice to Have

• Experience in a scaling or start-up team where you helped build a function from an early stage.
• A background in implementation, solutions or payments operations before moving into account management.
• Familiarity with HubSpot or a similar CRM.
• Mandarin

Why Join Us

• Real ownership: you’ll shape a function early, not inherit one.
• Exposure to some of the largest businesses in global commerce, on a platform operating across every major economy.
• A small, hands-on team where your impact is visible from day one.