Network Operations Manager

Purpose of Job:

To manage, maintain, and optimize performance, security, and high availability of organization’s network infrastructure across office locations, on-premises data centers and cloud infrastructure, ensuring reliable system operations, seamless application deployments, and high availability of critical IT services. Maintain 24/7 network reliability, minimize downtime and manage incidents.

Essential Qualifications:

• Bachelors or masters degree in computer science, Information Technology, Electronics & Communication, or related field
• 8+ Years overall experience, with 5+ years in network design, operations, infrastructure management and team management
• CCNP, CCIE (preferred), or equivalent (JNCIE, PCNSE). AWS Advanced Networking Specialty (preferred).

Preferred Key Skill /Qualifications :

• Demonstrable experience as a Network Operations Manager / Network Manager in an enterprise environment
• Expert-level knowledge of enterprise networking including routing, switching, wireless, LAN, WAN and network segmentation
• Strong hands-on experience with CISCO switches and routers, SOPHOS / next-generation firewalls and enterprise network infrastructure
• Advanced knowledge of network protocols and technologies including VLAN, MPLS, BGP, OSPF, EIGRP, IPSec VPN and site-to-site VPN
• Experience in managing public IPs, subnetting, routing, VLAN configuration and inter-site connectivity
• Experience in SD-WAN architecture and implementation, cloud networking and hybrid connectivity
• Strong knowledge of network security including firewall policies, IPS/IDS, access controls, NAC, 802.1X and Zero Trust principles
• Experience with network monitoring and observability tools such as PRTG, SolarWinds, ThousandEyes, NetFlow/sFlow or equivalent
• Proficiency in network performance monitoring, capacity planning, traffic engineering and bandwidth optimization
• Experience in network vulnerability assessment, security hardening and remediation of identified vulnerabilities
• Knowledge of network automation using Python, Ansible, NETCONF, REST APIs or Terraform
• Experience in NOC design, 24x7 network monitoring, incident management and SLA/SLO governance
• Strong vendor management experience covering ISPs, telecom providers, OEMs and managed service providers
• Strong leadership, stakeholder management, communication and team development skills
• ITIL v4 knowledge with practical experience in incident, problem, change and service management
• Excellent analytical, troubleshooting, root-cause analysis and problem-solving skills
• Ability to drive network operations improvement, standardization, automation and modernization initiatives

Essential Experience :

• Designing and managing large-scale enterprise network architectures across multiple locations
• Leading Network Operations Center (NOC) setup and 24x7 operations management
• Defining and enforcing network security policies, access controls, and segmentation strategies
• Managing WAN/LAN/Wireless networks, data center interconnects, and cloud connectivity
• Driving network transformation initiatives: SD-WAN, cloud migration, SASE adoption
• Ensuring network SLA compliance, uptime targets, and performance optimization
• Conducting network capacity planning, traffic engineering, and bandwidth optimization
• Leading incident response for network outages and conducting post-mortem analysis
• Managing network-related audits, compliance (ISO 27001, HIPAA), and risk assessments
• Building and mentoring high-performing network engineering teams
• Vendor evaluation, procurement, and managed service provider governance

Key Roles/Responsibilities:

• Responsible for driving all network technical and functional issues towards closure across all organizational locations
• Design, implement, manage and continuously improve the organization’s end-to-end network infrastructure across sites and cloud environments
• Lead and scale Network Operations Center (NOC) operations for 24x7 network monitoring, incident management and timely service restoration
• Define and maintain network architecture standards, policies, SOPs and operational procedures aligned with business and security requirements
• Oversee WAN, LAN, WLAN, data center networks, Internet connectivity and cloud network connectivity
• Install, configure, administer, monitor and support network equipment including routers, switches, firewalls, wireless…