Biomedical Onsite Assistant

InfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, InfuSystem improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care.

InfuSystem offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The company’s Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. InfuSystem provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps. Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets – all completed to factory specifications.

Headquartered in Rochester Hills, Michigan, InfuSystem delivers local, field-based customer support and operates Centers of Excellence in Michigan, Florida, Kansas, California, Massachusetts, Texas and Ontario, Canada.

Summary The Biomedical Onsite Assistant is responsible for supporting our healthcare clients by managing the cleaning, inspection, and readiness of our medical devices at the customer’s location. This role ensures that all equipment is processed efficiently between patient use, in compliance with company protocols and healthcare standards. The technician acts as a key liaison between the customer and our company, ensuring high-quality service and operational excellence. The Biomedical Onsite Assistant is responsible for accurately documenting all service actions into the company CMMS (computerized maintenance management system), updating device status and identification in company records, and ensuring compliance with all relevant procedures. Always demonstrating our “Customer is 1 st” culture by taking ownership, doing the right thing, and solving their problems.

In This Role, The Ideal Candidate Will

• Perform cleaning, disinfection, and basic maintenance of company devices used in clinical settings.
• Ensure timely turnaround of devices between patient uses to support uninterrupted clinical operations.
• Maintain accurate records of device usage, processing, and inventory.
• Follow all infection control and safety protocols as outlined by both the company and the customer site.
• Communicate effectively with clinical staff and internal teams to report issues, request supplies, or escalate concerns.
• Conduct routine checks to ensure devices are functioning properly and report any malfunctions.
• Support training and onboarding of new staff at the customer site as needed.
• Maintain a clean, organized, and compliant work area.
• Consistently uphold and exceed QA and QC standards while meeting production goals by adhering to established protocols, working efficiently, and collaborating with team members and client personnel to ensure high-quality results and optimal workflows.
• Delivering cost-effective and timely maintenance of medical devices to meet customer needs.
• Recording key details of service actions and observations regarding devices conditions and operations. This essential process helps build a device’s history and provides customers with more valuable insights. Precisely adhere to established processes and procedures to diagnose, test, and recertify devices.
• Accurately inputting work orders into the company CMMS (Computerized Maintenance Management System), including…