Network Engineer 1

L1 Network Engineer Network Support

Experience: 1–3 Years
Location: Hyderabad
Employment Type: Full-Time / On-Site Support

Job Summary

We are looking for an L1 Network Engineer to support and maintain campus network infrastructure, including Cisco, Extreme, and Ruckus network switches, Wi-Fi access points, and Wireless LAN Controllers (WLCs). The candidate will be responsible for first-level network troubleshooting, connectivity support, basic configurations, monitoring, and incident resolution to ensure smooth network operations.

Key Responsibilities

• Provide L1 support for Cisco, Extreme, and Ruckus network switches.
• Troubleshoot LAN, WAN, and Wi-Fi connectivity issues.
• Assist with switch configurations, port activation, access/trunk ports, and VLAN assignments.
• Support Wi-Fi access points and Wireless LAN Controllers (WLCs).
• Troubleshoot wireless connectivity, authentication, and access-related issues.
• Perform basic network monitoring and identify network faults.
• Handle network connectivity incidents and resolve within defined SLAs.
• Escalate complex network issues to L2/L3 teams with proper documentation.
• Maintain network inventory, configuration records, and incident logs.
• Coordinate with internal IT teams and vendors for network maintenance.

Required Technical Skills

• Basic knowledge of LAN, WAN, TCP/IP, DNS, DHCP, and subnetting.
• Hands-on experience with network switches and port configurations.
• Understanding of VLANs, access ports, trunk ports, and STP.
• Basic knowledge of Cisco, Extreme, and Ruckus networking environments.
• Familiarity with Wi-Fi access points, wireless connectivity, and WLCs.
• Knowledge of basic network troubleshooting commands such as Ping, Traceroute, and IPConfig.
• Familiarity with network monitoring and ticketing tools.

Qualification & Experience

• Diploma / Bachelor’s degree in Networking, IT, Computer Science, or related discipline.
• 1–3 years of experience in L1 Network Support / Network Administration.
• CCNA certification or equivalent networking knowledge preferred.
• Good communication, troubleshooting, and coordination skills.

Key Competencies

• Strong troubleshooting and analytical skills.
• Customer-focused approach.
• Ability to work in a campus IT support environment.
• Willingness to work in rotational shifts, if required.