Azure Integrations Support Engineer - A.Con -BLR / HYD / GGN

Azure Integrations Support Engineer - A.Con -BLR / HYD / GGN - J50305

Role & responsibilities

Key Responsibilities

Monitoring & First-Line Support

Monitor integration workflows, transactions, dashboards, and alerts for failures and performance issues

Identify and classify incidents based on impact and urgency

Perform first-level troubleshooting using predefined runbooks and knowledge articles

Incident & Service Request Management

Create, update, and maintain accurate incident and service request records

Capture logs, error details, and diagnostic information to support escalation

Escalate complex, recurring, or unresolved issues to senior engineers in a timely manner

Provides 24x7 Level 1 monitoring and first-response support through rotational shifts

Performs alert triage, ticket creation, and runbook-based remediation

Escalates incidents to Level 2/3 in line with defined SLAs and escalation procedures

Participates in shift handovers and operational reporting

Operational Assistance

Assist with retries, replays, and authorised data correction activities under supervision

Participate in incident bridge calls and coordination activities when required

Support post-incident activities, including documentation updates and knowledge capture

Learning & Development

Develop foundational skills in Azure Integration Services and cloud operations

Follow operational standards, security controls, and compliance requirements

Actively build technical capability toward Level 2 support responsibilities

Qualifications

Experience Band

24 years of experience in application support, integration support, or IT operations roles.

Technical Skills & Experience

Essential

Basic understanding of APIs (REST), HTTP methods, and response codes

Foundational knowledge of:

oMessaging systems (queues, topics)

oEvent-driven integration concepts

Exposure to Azure Logic Apps, Azure Service Bus, or similar integration platforms

Familiarity with incident, problem, and service request management processes

Strong analytical skills, attention to detail, and willingness to learn

Preferred

Microsoft Azure Fundamentals (AZ-900) certification

Exposure to enterprise integration platforms or middleware support

Basic understanding of ITIL concepts and service management practices