Software Engineer – Kore.ai Platform & Chatbot Development

Job Description: Software Engineer – Kore.ai Platform & Chatbot Development

Location: Hyderabad
Experience: 4–5 Years
Notice Period: Immediate to 30 Days (Currently Not Working / Serving Notice)

About the Role

We are looking for an experienced Software Engineer with hands-on expertise in Kore.ai platform and conversational AI development. The ideal candidate is Kore.ai certified, has 4–5 years of relevant experience, and is not currently employed (immediate joiners preferred).

Key Responsibilities

• Design, develop, and deploy intelligent virtual assistants and chatbots on the Kore.ai platform
• Build and configure dialog tasks, intent models, entities, and NLP training data
• Integrate bots with enterprise systems like CRM, ERP, ITSM (Salesforce, ServiceNow, SAP, etc.) via APIs and webhooks
• Develop custom JavaScript/Node.js logic within Kore.ai’s Bot Builder
• Collaborate with business analysts and stakeholders to gather requirements and translate them into conversational flows
• Optimize NLP models for better intent recognition and entity extraction
• Perform unit testing, UAT support, and post-deployment monitoring of bots
• Create and maintain technical documentation

Required Skills & Qualifications

• 4–5 years of experience in software development with minimum 2–3 years on Kore.ai platform
• Kore.ai Certification is mandatory (Kore.ai Certified Developer / Professional)
• Strong knowledge of Kore.ai Bot Builder – Dialog Tasks, FAQs, Small Talk, Flows
• Proficiency in JavaScript / Node.js for bot scripting and service calls
• Experience with REST APIs, JSON, webhooks for third-party integrations
• Understanding of NLP/NLU concepts – intent, entity, utterance training
• Familiarity with Omnichannel deployment (Web, MS Teams, WhatsApp, etc.)
• Good understanding of SDLC and Agile methodology

Good to Have

• Experience with Kore.ai XO Platform (v10 or above)
• Exposure to Python, Java, or Angular/React
• Knowledge of AWS / Azure / GCP cloud services
• Prior experience in BFSI, Healthcare, or Retail domain chatbot projects

Eligibility Criteria

• Kore.ai Certified (mandatory)
• 4–5 years of total experience
• Currently not working (immediate or max 30-day joiner)
• Based in Hyderabad or willing to relocate immediately

Education

B.E. / B.Tech / MCA or equivalent in Computer Science or related field

Pay: ₹368,975.48 - ₹1,589,496.98 per year

Work Location: In person