Azure Integrations Support Engineer - Con -BLR / HYD / GGN

Azure Integrations Support Engineer - Con -BLR / HYD / GGN - J50314

Role & responsibilities

Key Responsibilities
Operational Support & Monitoring
Monitor and support Azure Integration Services, including:
Azure Logic Apps
Azure API Management
Azure Service Bus
Event Grid and Event-driven integrations
Support synchronous, asynchronous, publish subscribe and file-based integration patterns
Proactively identify and remediate integration failures before customer impact
Incident, Problem & Change Management
Investigate and resolve:
Logic Apps run failures
API errors and timeouts
Service Bus dead-letter messages
Event Grid delivery failures
Perform runbook-driven troubleshooting, root cause analysis (RCA), and corrective actions
Manage retries, replays, data corrections, and recovery of failed transactions
Acts as a technical escalation point, engaging Level 3 teams when required
Supports production releases, patching, and planned maintenance windows
Participates in major incident management bridges as required

Release & Service Assurance
Review and support integration changes and releases into production
Validate operational readiness, monitoring, and rollback procedures
Ensure integrations meet SLA, availability, and performance targets
Collaboration & Documentation
Work closely with application, infrastructure, security, and vendor teams to resolve cross-system issues
Maintain and update:
Integration documentation
Data flow and sequence diagrams
Interface catalogues and operational runbooks
Provide operational insights and recommendations to improve integration reliability and resilience
Qualifications
Experience Band
58 years of experience supporting Azure integration or middleware platforms in a production environment.

Technical Skills & Experience
Essential
Strong hands-on experience with Azure Integration Services
Solid understanding of:
API-based integrations (REST, HTTP)
Event-driven architectures
File-based integrations (SFTP, batch processing)
Proven experience supporting production incidents and outages
Working knowledge of SLA-based operational support models
Familiarity with monitoring, alerting, and log analysis tools in Azure

Desirable
AZ-104 (Azure Administrator) or AZ-204 (Developing Solutions for Microsoft Azure) certification
Experience with ITIL-based service management processes
Exposure to automation, self-healing, or reliability improvements in integration platforms