Network Advisor (Network Partner Accounts)

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you’ve learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you’ve gained, and the personal interests that shape who you are.

Position Overview This role is responsible for management of designated network partner relationships within an assigned book of business with clear goals on retention, identifying growth opportunity and revenue optimization. Will work with Network Solutions leadership as well as the Business to deliver best-in-class service and provide proactive solutions to maintain positive network relationships.

What You’ll Do

• Lead monthly or quarterly check-ins with Network Partners and maintain log of open issues and initiatives for each assigned Network Partner
• Provide monthly updates on Networks within assigned block of business
• Maintain Implementation Guide for assigned Networks designed to foster retention and drive growth
• Analyze Network utilization on a quarterly basis to manage any mitigation of changes in volume
• Maintain rates for each assigned network partner, ensure rates are in line with client contracts in addition to maintaining network partner rates on published Network Rate Sheet
• Responsible for risk identification such as volume decrease, service gaps, changes in network level relationships and key advocates. Escalate to leadership as appropriate
• Acquire an understanding of network expectations, objectives, initiatives and opportunities for growth
• Demonstrate clear understanding of Zelis product/service value propositions
• Remain abreast of changing and evolving healthcare landscape, regulations and related health plan/payer trends
• Case management for inquiries from assigned network partners
• Partner with Project Management and Business Support throughout the implementation process of newly assigned networks. Fulfill specific implementation tasks as assigned
• Request network approval for new clients and communicate with Client Setup Team
• Partner with Strategic Account Management, Client Services, EDI Teams, and Accounting on client/network partner needs
• Coordinate with Zelis Third Party Risk Management for Network discussions and reviewing policy
• Participate in Network Solutions meetings
• Present own work to members of department and external consultants and external professional meetings
• Attend company training and regional training in area of expertise
• Maintain current overview and rules of engagement for network partners in Zelis tools and/or Customer Relationship Management (CRM) tools updated and provide consultation and assistance to team members as needed
• Maintain awareness of and ensure adherence to Zelis standards regarding privacy and security

What You’ll Bring To Zelis

• Bachelors degree plus 2-4 yrs; Masters a plus
• Proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents
• Proven work experience in healthcare insurance industry as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
• Demon…