Senior Director, Network & Member Solutions

Apply Here:

https://jobs.dayforcehcm.com/en-US/childcenterny/CANDIDATEPORTAL/jobs/20195

About Make An Impact:

Make An Impact (MAI) is a 501(c)(3) network of 700+ purpose-driven organizations across more than 24 states. We strengthen the nonprofit and health and human services sector by connecting members to each other, to vetted solutions, and to a shared data platform—so that mission-driven organizations can do more, prove their impact, and sustain their work.

About The Role:

This is a senior, build-and-launch role at the center of the MAI ecosystem. You will be driving growth and engagement of our membership, while building a portfolio of “member solutions”—vendors whose products and services support the sector. You’ll identify and match solutions to member needs, facilitate adoption, and deploy grant-funded incentives to ensure affordability, all while championing MAI and our data platform.

It’s a role for a self-starter who is energized by creating structure where little yet exists—someone with real entrepreneurial drive and a genuine member-first ethic. You’ll work remote-first and show up in person where it matters most: building relationships and leading the gatherings that bring our community together.

What You’ll Do:

• Grow the network. Recruit, onboard, and re-engage purpose-driven organizations across our 700+ member network, and serve as their trusted relationship manager.
• Curate member solutions. Source, vet, and onboard vendors whose products and services strengthen the sector—and proactively track down new solutions members ask us to find.
• Connect members to solutions. Identify and match high-impact tools to member needs, remove adoption barriers, and deploy grant funding to ensure affordability and access.
• Champion the platform. Be the ambassador for MAI’s data platform to members and vendors alike, translating its value for both sides.
• Convene the community. Host high-touch lunches and dinners and lead larger signature events. You set the vision and creative direction; support staff handle the logistics.
• Listen and feed the loop. Turn what members tell you into a sourcing pipeline, so the portfolio keeps getting better.
• Partner with comms. Work with our Communications team to amplify engagement through newsletters, social media, member pages, and portals.
• Build coalitions. Pursue alignment with funders, agencies, health systems, and anchor institutions, and represent MAI in multi-sector networks.
• Cultivate strategic relationships. Build, deepen, and steward trusted relationships across members, vendors, funders, and ecosystem partners—anticipating needs, navigating challenges, and creating long-term value that strengthens engagement and retention.

What Success Looks Like In Year One:

• A curated, growing portfolio of vetted member solutions in the categories members need most.
• A repeatable sourcing and adoption workflow—from member needs assessment through solution adoption, incentive deployment, and impact tracking.
• Measurable growth in active member engagement across the network.
• The CRM established as the single source of truth for member and vendor relationships.
• A steady cadence of gatherings, plus at least one larger signature convening.

Who You Are:

• A natural connector who builds trust and cultivates relationships with ease.
• A self-starter who thrives building 0-to-1, sets your own priorities, and delivers with minimal oversight.
• Mission-first: you cultivate relationships with integrity and engage members as partners, not sales targets.
• Highly organized: you manage complex projects, juggle competing priorities without losing deadlines, and keep stakeholders aligned.
• Experienced sourcing, vetting, and onboarding vendors or contractors, and fluent with CRM/membership systems (Salesforce, HubSpot, Airtable, or similar).
• A confident host and facilitator, from intimate dinners to larger convenings.

Minimum Qualifications:

• 5–8 years in business development, strategic partnerships, consultative or B2B sales, channel/marketplace development, or membership management—ideally in or adjacent to nonprofit, healthcare, or health and human services.
• Bachelor’s degree or equivalent experience; a relevant Master’s degree is a plus.

Bonus Points:

• Knowledge of the health and human services landscape (CBOs, CCBHCs, social determinants of health); New York State familiarity a plus.
• Familiarity with health information …