Technical Writer - Madcap Flare, SQL & Data Skills

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Positions in this function design, develop, and implement customized technical material for various publications (which may require the research and translation of technical information), including but not limited to tutorials, manuals, and/or web-based documents for nontechnical and technical users. May produce content for embedded user assistance technology. Conducts interviews with various users and technical staff to gather data for documentation. Produces products that meet the needs of consumers, satisfy technical requirements, and conform to the company documentation standards.

Positions in this function design, develop, and implement customized technical material for various publications (which may require the research and translation of technical information), including but not limited to tutorials, manuals, and/or web-based documents for nontechnical and technical users. May produce content for embedded user assistance technology. Conducts interviews with various users and technical staff to gather data for documentation. Produces products that meet the needs of consumers, satisfy technical requirements, and conform to the company documentation standards.

Primary Responsibilities

• Create and maintain external & internal documentation/communications for the Value Connect Product team
• Generally work is self-directed and not prescribed
• Anticipates customer needs and proactively develops solutions to meet them
• Tailor documentation based on the appropriate audience
• Collaborate with cross-functional team members
• Adhere to applicable internal and external technical writing standards (e.g., internal style guides and technical writing industry standards)
• Provides explanations and information to others
• Serves as a resource to others
• Assesses and interprets customer needs and requirements
• Translates concepts into practice
• Analyzes and investigates
• Provides explanations and interpretations within area of expertise
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications

• Graduation - B Tech, MBA
• 3+ years of documentation and technical writing experience

Preferred Qualifications

• Knowledge on US Healthcare and Value Based Care

• Understanding of healthcare data

• Population health, affordability and care management workflows

• Knowledge on SQL & Data Skills

• Technical Skills

• Experience with:

• User Guides platform such as Madcap Flare
• Documentation platforms (Confluence, SharePoint, etc.)

• Version control (Git preferred)

• Understanding of:

• Software development lifecycle (Agile/SAFe) and tools like Rally

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.