Assistant Practice Manager

Assistant Practice Manager - Two-Site GP Practice

Salary: £37,000 – £43,000 (DOE) + NHS Pension

Location: South London

Hours: Full-time (37.5 hours)

Contract: Permanent

Compass Associates are partnering with a growing two-site GP practice in South London to appoint an experienced Assistant Practice Manager.

This is an excellent opportunity to play a key part in the day-to-day running of a busy two-site practice. We are looking to speak to capable leaders who can combine strong team leadership with sound governance knowledge and a genuine commitment to patient access and experience.

If you are passionate about running high-quality primary care operations and want to develop your management career, we would love to hear from you.

The Role

Key responsibilities will include:

• Coordinating daily operations, including opening and closing, reception and admin capacity, appointment workflows, handovers and cross-site cover.
• Holding documented one-to-ones with the Reception Manager, setting priorities and standards, and giving constructive feedback to non-clinical staff.
• Managing workforce administration, including rotas, leave, sickness, inductions, mandatory training, probation reviews and appraisals.
• Monitoring phone and online demand, AccuRx workflows and booking processes, and overseeing the administrative side of triage.
• Overseeing administration quality across registrations, document processing, workflow queues, and prescription and referral administration.
• Overseeing non-clinical monitoring of QOF, CPMS and Local Commissioned Services, maintaining dashboards and exception reports, and reconciling activity against claims and payments.
• Working with the Quality Assurance team on complaint investigations, resolutions and learning, and leading delegated improvement projects.
• Maintaining compliance calendars, risk assessments, audit logs and action trackers to keep the practice inspection-ready for CQC.
• Coordinating IPC, cleaning, health and safety, fire and legionella evidence, and contractor liaison.
• Using EMIS Web, AccuRx, Docman and telephony, and supporting IT issues and access requests. This is an area where the practice particularly wants to add strength.
• Providing on-site management cover during absences, within agreed limits.

About You

The opportunity would suit an experienced GP practice administrator or reception/practice manager ready to step into an assistant management role, or an existing assistant manager looking for a larger, multi-site position.

To be considered, you will have:

• Substantial GP practice or NHS primary care administration experience.
• Experience supervising teams, workflows and rotas, including managing a team lead or Reception Manager.
• A solid understanding of patient access, confidentiality, safety escalation and delegation boundaries.
• Governance knowledge, including policies and CQC.
• Confident IT skills, with Microsoft 365 and clinical admin systems.

Location

This is a full-time position based across two sites in South London.

Salary & Benefits

• Salary: £37,000 – £43,000, dependent on experience.
• NHS Pension Scheme.
• 28 days annual leave.
• Additional training to further your career (paid for).
• Flexible hours.
• Blue light discount.
• Quarterly team incentives.
• In-house challenges with gift card prizes.

Contact Information

For a confidential discussion about this opportunity, please contact:

Catherine McConnachie

Principal Consultant – Primary Care

Compass Associates

0161 938 1188

[email protected]

Compass Associates Ltd is acting as a recruitment consultancy for this vacancy.