Customer Support Representative

About the Role

EV Freedom is seeking Customer Support Representatives to support its growing electric vehicle (EV) charging network. In this remote role, you will serve as the primary point of contact for members, assisting with billing questions, charging sessions, and account-related concerns through live chat, email, and phone.

You will help resolve customer issues, escalate technical problems when necessary, and ensure every interaction is documented and followed through until resolution. The ideal candidate is patient, dependable, and comfortable communicating with customers while working independently.

About the Company

EV Freedom is building a member-first EV charging network in America, with a mission to make charging accessible and convenient. The company is growing and offers opportunities for professional development as it expands its network.

Key Responsibilities

• Respond to member inquiries through live chat, email, and phone.
• Troubleshoot electric vehicle charging session issues.
• Assist members with billing questions and account-related concerns.
• Escalate technical problems to the appropriate teams.
• Document customer interactions accurately.
• Follow up on outstanding issues until they are resolved.

Required Qualifications

• Excellent written and verbal communication skills.
• Calm, patient, and solution-oriented approach to customer support.
• Comfortable using computers and working with digital systems.
• A quiet remote workspace and reliable internet connection for remote work.
• Must be at least 18 years old.
• Ability to pass a background check.

Preferred Qualifications

• Previous customer service experience.

Work Location and Arrangement

• Remote position.
• Candidates in the Los Angeles area are preferred.

Compensation

• $24–$30 per hour.

Application Process

• Apply through the EV Freedom careers page: https://evfreedom.energy/careers