Claims Manager - Energy

Claims Manager, Energy - UK & Lloyd’s

London, UK

At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

Our Energy claims team manage and resolve claims for our customers. They work closely together to bring claims to resolution. This is achieved through the interaction and collaboration with the practice leader and the underwriting team and with brokers, clients and experts, taking ownership of critical issues relating to the claims management.

This is a fantastic role supporting the Head of Specialty in the management of the UK & Lloyd’s Energy claims portfolio and effectively oversee direct reports.

You’ll lead direct reports to ensure technical and quality service levels are met. Manage workload and actively provide technical oversight and coaching. Drive files to resolution to achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively. Ensure appropriate management and oversight of internal and external relationships with early identification of issues and proactive resolution. You will also be responsible for ensuring portfolio oversight and insights and provided to stakeholders to make better informed decisions.

In this role you will collaborate with claims leadership, claims handlers, underwriting counterparts, claims legal, brokers and clients as required. Maintain necessary reporting and controls as delegated by the Head of Marine & Energy Claims. Drive a culture of continuous improvement and learning within the claims team and actively support short- and long-term improvement initiatives. Demonstrate AXA XL behaviours and values at all times.

Based in London, with a flexible/hybrid working arrangement under AXA XL policy. Occasional travel to broker/client locations and for training or claim reviews may be required.

What you’ll be doing

What will your essential responsibilities include?

Oversee direct report(s) and their processes related to coverage analysis, investigation, evaluation, reserving and resolution of a book of Energy claims in accordance with established guidelines, service standards, and regulations to meet AXA XL technical and quality service levels.

• Lead and oversee a team of claim adjusters managing Energy claims, ensuring effective coverage analysis, investigation, evaluation, reserving and resolution in line with AXA XL guidelines, service standards and regulatory requirements.
• Own the performance, engagement and development of the team, including goal setting and performance management including managing workload and resource allocation across the direct report(s), considering expertise, claim complexity, workload, and other considerations. Technical coaching, succession planning and the identification and development of high potential talent, fostering a culture of constructive feedback and continuous learning.
• Manage your own portfolio of claims and oversee those of your direct report(s), including trend identification and reporting, oversight of large losses and problem-solving key issues as well as providing individual claim oversight using a consultative approach, and directly handle highly complex/ large loss files, as appropriate.
• Build and maintain strategic relationships of brokers, clients, actuaries, Practice and underwriters relative to the portfolio, including presenting at new business/renewal pitches, client training seminars, claim trends, marketing and business development and retention activities.
• Review, evaluate and manage external vendor relationships by portfolio.
• Oversight of Enterprise Shared Services where required, including monitoring progress, providing advice and guidance to ensure high customer service levels are maintained.
• Maintain robust reporting, controls and governance across the team, including compliance with the AXA XL Claim Alert and Quality Review processes, and drive a culture of continuous improvement and learning.
• Work with Management, Claims Legal and handler…