Senior Brand Designer, Web & Product

Overview Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

We’re looking for a Digital Designer who sees a page that could be better and fixes it.

You’ll be the go to person for how Medallia looks, feels, and performs online. You’ll design and optimize our web experience, partner closely with our web developers, and turn our product into short, polished animations that make people say “oh, that’s how it works.” You’ll also work as a creative generalist across video storyboards, social, and whatever else the brand needs.

We’re a fast, nimble creative team that works hard and has fun doing it. If you communicate well and execute even better, you’ll fit right in.

Responsibilities Web Design and Optimization

• Design and optimize web pages for engagement, interaction, and conversion
• Partner with web developers on design, optimization, and live page feedback
• Maintain the design system in Figma and add new modules as we grow

Product Marketing Collaboration

• Rebuild product UI as marketing material, including short animations of clicks, scrolls, and workflows
• Adapt animations for the website, collateral, and enablement Keep the product visuals library current through regular syncs with Product Marketing and

Product UI

• Work with Product teams so the brand and the product experience stay aligned
• Creative Generalist Work
• Create marketing materials including one sheets, storyboards, social graphics, and field marketing collateral
• Develop short stories that show off product capabilities
• Work directly with the Creative Director and web team on every project, as lead or support

Innovation and Team Culture

• Stay current on UX/UI, motion, and web design trends and tools
• Find what needs improving and make it better without waiting to be asked
• Help keep the team collaborative, high performing, and fun

Stakeholder Engagement

• Present ideas clearly and confidently to teammates and senior stakeholders
• Take feedback well while protecting the creative vision
• Build trust across teams through reliable execution and attention to detail

Candidates based in the Tysons vicinity will be prioritized as this role is Hybrid, 3 days per week onsite.

Qualifications Minimum Qualifications

• 5+ years of professional experience in UX/UI or graphic design with a dedicated UX/UI focus
• Portfolio demonstrating responsive web design, UX/UI thinking, and motion graphics/animation (such as UI interaction flows, micro-interactions, or product demos).
• Experience building and maintaining component libraries and design system in Figma
• Advanced proficiency in Figma for weblayouts, interactive prototyping, and developer handoff.
• Proficiency with Adobe Creative Suite for motion design and digital asset creation.
• Demonstrated application of foundational design principles across typography, layout, color, and composition.
• Experience partnering directly with web developers and technical stakeholders to provide QA feedback, inspect live builds, and ensure design fidelity.
• Track record managing end-to-end design deliverables from concept and storyboarding to final asset delivery across concurrent projects.

Preferred Qualifications

• WordPress experience
• After Effects or other comparable animation software
• Jitter or Spline experience

What You Bring

• An entrepreneurial, can do attitude
• Equal excitement for new ideas and for making them real
• Comfort with fast paced work and shifting priorities
• Confidence in your vision, with openness to input
• A commitment to quality and detail
• A passion for making things better

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $90,000 - …