AI Engineer, Sr. - 100% Remote

About the Role

Our client, an industry-leading software company specializing in Voice AI for customer service, is seeking an experienced Machine Learning Engineer to join its Machine Learning team. The company develops human-like AI solutions that improve customer service, scale securely, and deliver measurable business results. Its technology supports a large market of potential customers by making customer service more efficient and cost-effective.

The Machine Learning team works with enterprise customers and developers to build conversational experiences that provide fast and effective customer resolutions through contact center automation. The role focuses on exploring and applying the latest advancements in Generative AI, Natural Language Processing (NLP), and Large Language Models (LLMs) to develop next-generation conversational AI solutions. The successful candidate will contribute across research, experimentation, implementation, and deployment while collaborating with cross-functional engineering teams and product managers.

Key Responsibilities

• Lead the exploration and application of Large Language Models (LLMs) and Generative AI, exploring new developments and opportunities within these fields.
• Translate the latest research into high-performing systems and models that can be practically implemented to enhance user experiences.
• Contribute to setting the Machine Learning team’s strategic direction and foster an environment that encourages innovation and professional growth.
• Participate in all stages of development, from ideation and experimentation to implementation and deployment.
• Collaborate with engineering teams and product managers to develop and implement machine learning-based solutions.
• Optimize the performance of machine learning solutions and ensure alignment with broader business objectives.
• Contribute to the development of conversational AI capabilities for enterprise customer service and contact center automation.
• Explore new approaches to improve the quality, effectiveness, and naturalness of AI-powered conversations.

Required Qualifications

• 5+ years of software development experience in machine learning infrastructure, ML tooling, or products that incorporate machine learning.
• Strong software engineering and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong interest in engineering and building a positive team culture.
• Ability to tackle ambiguous technical challenges and develop solutions with significant impact.
• Independent thinking and the ability to take ownership of complex technical problems.
• Interest in exploring the nuances and aesthetics of human-like conversations.

Preferred Qualifications

• Experience with the machine learning ecosystem, including Python, PyTorch, FAISS, and Elasticsearch.

Technical Environment

• Generative AI.
• Large Language Models (LLMs).
• Natural Language Processing (NLP).
• Machine Learning Infrastructure.
• Machine Learning Tooling.
• Python.
• PyTorch.
• FAISS.
• Elasticsearch.
• Conversational AI and contact center automation.

Compensation

• Maximum Salary: $230,000.

Work Arrangement & Location

• Fully remote position within the United States.