Virtual Property Management Assistant (Victoria, Australia)

About Teams Squared:

We are a team augmentation company dedicated to connecting exceptional remote talent with global organizations.

Job Description:

We are currently seeking a motivated Virtual Property Management Assistant to support a Victorian residential property management team. The ideal candidate is confident on the phone, has proven cold calling experience, and can support property managers with outbound calling, tenant and landlord communication, maintenance coordination and portfolio administration. Cold calling experience is essential. Prior remote experience in real estate or property management, and familiarity with Victorian rental processes, are strongly preferred.

Responsibilities:

• Make outbound cold calls to landlords and property owners to generate new management leads and appraisal appointments

• Follow up on enquiries, rental appraisal requests and past leads, and book appointments for property managers

• Record call outcomes and keep prospect and lead information up to date in the CRM

• Respond to tenant, landlord and tradesperson enquiries by email and phone in a professional and timely manner

• Log, track and coordinate maintenance requests, obtain quotes, issue work orders and follow up to completion

• Call and follow up tenants in rent arrears, and prepare reminders and notices in line with Victorian requirements

• Assist with new tenancies, renewals, lease documentation, rental applications and reference checks

• Assist with bond lodgements, transfers and claims through the Residential Tenancies Bond Authority (RTBA)

• Schedule routine inspections, entry notices, and ingoing and outgoing condition reports

• Maintain accurate tenancy, owner and property records in the property management system

• Prepare call activity and portfolio reports for property managers

Qualifications:

• A degree in Business, Property, Real Estate, Marketing or Commerce , or an equivalent qualification

• Proven cold calling or outbound calling experience, ideally in real estate, property or sales (mandatory)

• Prior remote experience in real estate or property management is strongly preferred

• Familiarity with the Residential Tenancies Act 1997 (Vic) and Victorian rental processes is highly desirable

• Experience with property management software such as PropertyMe, PropertyTree, Console Cloud or Ailo is advantageous

• Experience using a CRM and a VoIP or dialler system is advantageous

• Excellent spoken and written English, with a clear, confident and professional phone manner

• Resilience and persistence in handling objections and rejection

• High attention to detail with strong organisational and time management skills

• Ability to work independently in a remote environment

• Availability to work during Melbourne business hours

Benefits

• 100% remote work.
• Competitive AUD remuneration package.
• Access to cutting-edge technology to enhance your performance.
• Regular training and professional development opportunities.

Join our dynamic team and contribute to the growth of our Australian client organizations. If you’re ready to take the next step in your career and leverage your expertise in property management and outbound calling, apply now!

Only shortlisted candidates will be contacted for further evaluation.

Teams Squared is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.