Remote Mental Health/Medical Administrative Assistant and Receptionist

Job Overview
We are seeking a dedicated and detail-oriented Virtual Behavioral Health/Medical Administrative Assistant and Receptionist to join our team. This remote role is essential in providing administrative support to our healthcare professionals while ensuring a seamless experience for our patients. The ideal candidate will possess strong organizational skills, proficiency in Spanish and English, and is friendly. This position requires excellent communication skills, both verbal and written, along with a commitment to maintaining patient confidentiality in compliance with HIPAA regulations.

Duties

• Manage phone calls and inquiries, demonstrating excellent phone etiquette.
• Conduct insurance verification and assist patients with understanding their coverage.
• Send patients forms and questionnaires to complete.
• Review documentation for accuracy and completeness, ensuring compliance with medical standards.
• Maintain organized medical records and ensure proper filing of documents.
• Provide exceptional patient service, addressing concerns promptly and professionally.
• Utilize various Electronic Health Record and assessment systems to manage patient information effectively.
• Support the administrative functions of the clinic by performing clerical tasks as needed.
• Perform medical billing and coding tasks, including CPT coding and ICD-10 coding.

Experience
Candidates are required to be bilingual (English and Spanish). Preferred qualifications include:

• Familiarity with medical collection processes and terminology.
• Experience with health information management practices.
• Proficiency in typing skills.
• Previous roles as a medical receptionist or in front desk operations are advantageous.
• Knowledge of mental health terminology.
• This position is ideal for individuals who are passionate about supporting healthcare professionals while providing outstanding service to patients. If you meet these qualifications and are eager to contribute to our mission of delivering quality mental health care, we encourage you to apply.

About the Clinic

• Vitality Clinical Services (https://www.vcstherapy.com/) is a clinic of psychologists that provide individual therapy, couple therapy, relationship therapy, and psychological assessments. Our services are provided over telehealth.

Additional Information:

• Hourly Rate: $15-20
• Anticipated weekly hours: 5-10, but this may increase as the business grows
• Hours: flexible (you set your hours)
• Status: independent contractor

Note: Only candidates who are fluent in English and Spanish should apply.

Pay: $15.00 - $20.00 per hour

Expected hours: 5.0 – 10.0 per week

Benefits:

• Flexible schedule
• Flextime
• On-the-job training
• Work from home

Experience:

• Medical Administrative Support: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: Remote