Travel Customer Service Representative

Overview

As a Travel Customer Service Representative, you’ll help clients plan and manage travel with clear, responsive support. You’ll coordinate travel schedules, assist with reservations, and use your knowledge of travel planning to make each step easier for clients. This role suits someone who enjoys solving problems, communicating with care, and working in a remote sales environment.

Responsibilities

• Respond to client questions and provide attentive customer service throughout the travel process.
• Plan and schedule travel, including coordinating reservations and sharing relevant itinerary details.
• Use global distribution systems (GDS) and other reservation systems to search, book, and update travel arrangements.
• Communicate options clearly, support sales conversations, and follow up on client requests.
• Your impact: Accurate scheduling and timely updates help clients make informed decisions and travel with greater confidence.

Requirements

• Strong client communication and organizational skills, with a customer-focused approach.
• Experience in customer service, travel planning, travel scheduling, or the travel industry is valuable.
• Familiarity with global distribution systems (GDS) or other reservation systems is preferred.
• Experience in a remote sales environment is preferred.
• Hotel experience or a hospitality background is a plus.

Pay: $40,000.00 - $70,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• On-the-job training
• Opportunities for advancement
• Work from home

People with a criminal record are encouraged to apply

Work Location: Remote