Staff Software Development Engineer - Agentic AI

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role We are looking for a Staff Software Engineer to join our team. This is a Hybrid role, reporting to the Senior Engineering Manager in the Risk360 department. You will lead the design and implementation of our Risk360 product, bringing an AI-first approach to development. We are seeking an expert who can build and scale high-performance, reliable systems while leveraging agentic frameworks and cloud-based data platforms.

What You’ll Do (Role Expectations)

• Lead the design and implementation of the Risk360 product using an AI-first development methodology
• Build and scale high-performance, reliable systems within cloud-based data environments
• Apply agent workflows to improve day-to-day software development productivity, including coding, testing, and debugging
• Design and operate LLM and agent-based systems focusing on tool use, planning, memory, and guardrails
• Evaluate and adopt new technologies within cloud-native environments to drive product innovation

Who You Are (Success Profile)

• You thrive in ambiguity. You’re comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking For (Minimum Qualifications)

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• 6+ years of hands-on software development experience, preferably in data-intensive environments
• 5+ years of Test-Driven Development (TDD) experience in Java or Python
• Proven experience building and operating LLM or agent-based systems, including state management and agent workflows
• Technical proficiency in cloud-native environments such as AWS, Azure, or GCP alongside experience managing and utilizing CI/CD systems like Jenkins or Bamboo

What Will Make You Stand Out (Preferred Qualifications)

• Experience designing and optimizing multi-agent architec…