Manager, Application Management • CaLM App Support

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.

Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Role Profile

The role would be managing the Collateral Production Support Team for the respective production, pre-production, and test functions. This role involves investigating issues, developing fixes, supporting new releases, performing general maintenance and infrastructure administration tasks. Improvements through support process changes and performance tuning is also required.

May be required to work across multiple shift rotas according to the monthly roster. Out of hours support overnight required and across weekends and Bank Holidays.

Good communication skills and business knowledge is required for working with business teams during investigations.

Candidate need to be subject matter experts in the underlying infrastructure & technologies used by the applications. They may be required to provide detailed technical support to developers producing bug fixes & new releases of applications.

Must be self-motivating with the ability to prioritize workload amongst the team. This role would also include considerable people management and stakeholder management responsibilities.

Key Responsibilities

Support of the LSEG Post Trade / London Clearing House (LCH) applications related to Shared Services Platforms / Clearing Services which are part of London financial market infrastructure.

• Support Incidents and Problems
  • Analyse problems and decide on suitable resolutions.
  • Analyze wider infrastructure issues for potential impacts on underlying applications
  • Apply resolutions following the LCH Change Management procedure
  • Report status to relevant business and IT teams
  • Record progress of incident resolution in ServiceNow
  • Follow detailed incident management procedures
  • Monitor ServiceNow for Incidents and Problems
• Bug fixes and improvements to LCH products
  • Analyze and update system monitoring tools for current health and potential future points of failure
  • Identify longer term fixes for application bugs and small functionality enhancement requests
  • Creating metrics to measure the effectiveness of the system
  • Implement application fixes
  • **Update …