Dental Virtual Assistant

Dental Virtual Assistant Remote, Part-Time Philippines

Walnut Creek Dental is looking for a Philippines-based Dental Virtual Assistant to help our California practice verify insurance benefits and follow up with patients. This remote position starts at 20 hours per week and requires regular availability during U.S. Pacific business hours to call insurance carriers and patients.

What you’ll do

• Verify U.S. dental PPO eligibility and benefits before appointments. Document deductibles, remaining annual maximums, procedure coverage, and plan limitations.
• Update insurance information in SoftDent and flag missing insurance cards, inactive coverage, or unclear benefits for the front desk. Aim to complete verifications two business days before appointments.
• Call patients to confirm appointments or help reschedule missed or canceled visits.
• Follow up with people who have already asked about a consultation. Use our call guides to help them book and route questions about treatment, costs, or financing to the appropriate team member.
• Record call outcomes and next steps in SoftDent or HubSpot. When time allows, help check the status of pending claims and predeterminations.

What we’re looking for

• Hands-on experience verifying U.S. dental insurance and completing benefit breakdowns.
• Clear, friendly spoken English and confidence making outbound calls.
• Accurate documentation and reliable follow-through.
• A reliable internet connection and a private workspace for handling confidential patient information.
• Experience with SoftDent or HubSpot is a plus. We’ll train you on our workflows and call guides.

How to apply

Email [email protected] and attach your résumé . Use this subject line format:

**Last Name First Name Dental Virtual Assistant**

In your email, briefly tell us about your U.S. dental insurance experience, the types of patient calls you’ve handled, and the hours you’re available to work in U.S. Pacific Time.

• Finalists will be invited to complete a short exercise using a mock patient record.