SECONDARY LEVEL - PATIENT COORDINATOR ASSISTANT

Job Overview

As a Secondary Level Patient Coordinator Assistant, you’ll help keep patient visits organized and welcoming. You’ll support front desk operations, coordinate medical scheduling, maintain medical records, and assist with documentation review. Your attention to detail and patient service will help care teams and patients navigate administrative steps with confidence.

Duties

• Welcome patients, manage front desk tasks, answer calls with professional phone etiquette, and provide clear customer service.
• Schedule appointments, update care plans and patient information, and support medical administrative workflows.
• Maintain electronic health records (EHR) and electronic medical record (EMR) systems; handle filing and records in line with HIPAA (Health Insurance Portability and Accountability Act) and clinical confidentiality policies.
• Review documentation and assist with medical billing, medical collection, health insurance processes, and coding tasks, including CPT (Current Procedural Terminology), ICD-9, and ICD-10.
• Your impact: Accurate records and responsive coordination help patients and clinical teams stay informed and prepared for care.

Requirements

• Medical office, clinic, front desk, clerical, or administrative experience is helpful; medical receptionist or medical office management experience is a plus.
• Familiarity with medical terminology, medical records, health information management, Medicare, health insurance, medical coding, and ICD coding is preferred.
• Experience with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is an asset.
• Strong computer skills, Microsoft Office knowledge, typing, and 10-key typing; bilingual ability is a plus.
• Clear phone communication, careful documentation, and a patient-focused approach.

Pay: $24.40 - $29.39 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Employee assistance program
• Health insurance
• Health savings account
• Professional development assistance
• Tuition reimbursement
• Work from home

Work Location: Hybrid remote in Coldwater, MI 49036