Facilities Manager , Office Services Management , Financial Services Firm

The Company:

An established Financial Services business running Investment & Wealth Management services for clients.

The Role:

The Facilities Manager will lead consistent and professional delivery of office services across 2 London Office locations. The role is responsible for workplace operations, facilities services, front-of-house activities, and the employee and office guest experience.

The Facilities Manager will support wider property, workplace, health and safety initiatives and helps develop a consistent, efficient and scalable operating model.

Lead and develop the London Office Services team, setting clear objectives, priorities, service standards and resource plans. Manage performance through regular feedback, development reviews and coaching, fostering accountability, collaboration, and high performance.

The Facilities Manager will ensure that the offices are well maintained, appropriately resourced and will resolve operational issues promptly and maintain effective arrangements for business continuity, emergency response, and team cover. Support with health, safety and compliance activities across the London offices. Coordinate inspections, risk assessments, statutory servicing and compliance checks; maintain accurate records and monitor remedial actions.

The Facilities Manager will manage relationships with landlords, building teams, contractors and service providers, including supplier and contract performance.

The Facilities Manager will monitor budgets and expenditure, validate invoices, report cost pressures, and identify opportunities to improve value for money. Develop and embed clear procedures, service standards and consistent ways of working, maintaining records that support governance and audit readiness. Prepare operational updates, management of information and service reports, using data, feedback, and insight to drive continuous improvement.

The Candidate

Solid knowledge of Office Facilities Services / Management , with workplace maintenance, contractor management, and supplier performance. Experience managing office services, workplace facilities.

A sound understanding of workplace health and safety responsibilities and operational risk management.

An understanding of budget control, purchasing, invoice validation and approval processes.

An IOSH, NEBOSH or equivalent health and safety qualification is desirable.

First Aid and Fire Marshal training, or a willingness to complete the required training

Experience managing workplace technology such as desk booking systems.