Servicenow Developer

ServiceNow Developer – SPM / CMDB / Discovery / Now Assist

Location: 100% Remote

Pay Rate: $45–$50/hour on W-2

Employment Type: Contract with potential conversion to permanent employment

NO C2C or 3rd party candidates

Schedule: Day shift, 40 hours per week

Start Time: Flexible between 6:30 AM and 9:30 AM

Additional Coverage: Occasional evenings or weekends may be required to support deployments and a 24/7 healthcare operation.

Position Overview

We are seeking an experienced ServiceNow Developer to support the development, configuration, enhancement, and ongoing maintenance of an enterprise ServiceNow platform within a large healthcare environment.

The ideal candidate will bring strong hands-on ServiceNow development experience, SQL proficiency, knowledge of ITIL/ITSM processes, and a solid understanding of healthcare operations and HIPAA requirements.

This role involves working closely with Business Analysts, Process Owners, and business stakeholders to translate functional requirements into technical designs, custom applications, workflows, and scalable ServiceNow solutions.

We are particularly interested in candidates with experience in one or more specialized ServiceNow areas, including Strategic Portfolio Management (SPM), CMDB, Discovery, and Now Assist / AI capabilities .

This is a fully remote opportunity with the potential to transition into a permanent position.

Key Responsibilities

ServiceNow Development & Configuration

• Design, develop, test, implement, and maintain ServiceNow applications and platform enhancements.
• Develop custom applications, record producers, catalog items, reports, and dashboards.
• Translate functional requirements into technical designs and ServiceNow solutions.
• Build prototypes and collaborate with stakeholders to refine application functionality.
• Enhance existing ServiceNow modules and workflows to meet evolving business requirements.
• Participate in ServiceNow application and platform upgrades.
• Maintain appropriate technical documentation according to established IT standards.
• Monitor platform health, usage, performance, and compliance.

ServiceNow Platform & Module Support

• Support enterprise ServiceNow implementations across multiple modules.
• Develop and enhance capabilities involving:
• Strategic Portfolio Management (SPM)
• Configuration Management Database (CMDB)
• ServiceNow Discovery
• Now Assist and AI-enabled functionality
• IT Service Management (ITSM)
• Collaborate with stakeholders to identify opportunities for process automation and platform improvements.
• Support integration and functionality across ServiceNow applications.
• Recommend technical enhancements that improve performance, reliability, and operational efficiency.

Application Development & Testing

• Analyze business and technical requirements to develop appropriate solutions.
• Design, code, test, and implement moderately complex programs and enhancements.
• Create test scenarios, test plans, and validation procedures.
• Participate in peer reviews, code reviews, and technical design reviews.
• Ensure application functionality aligns with approved requirements and quality standards.
• Support structured walkthroughs, inspections, and technical evaluations.
• Maintain accurate development, testing, and implementation documentation.

Production Support & Troubleshooting

• Provide ongoing support for ServiceNow applications and related production systems.
• Troubleshoot application defects, performance issues, and platform errors.
• Perform root cause analysis and implement corrective solutions.
• Provide second-level escalation support for application incidents and service tickets.
• Optimize application performance and streamline business processes.
• Participate in occasional after-hours or weekend support during deployments or critical incidents.
• Ensure timely follow-up and resolution of production issues.

Business & Technical Collaboration

• Work closely with Business Analysts, Process Owners, Requesters, and technical teams.
• Gather and clarify functional requirements.
• Recommend technical approaches that align with business needs.
• Communicate development progress, technical issues, and solution recommendations.
• Participate in cross-functional reviews and implementation planning.
• Promote teamwork, knowledge sharing, and continuous improvement.
• Maintain confidentiality of sensitive healthcare, employee, an…