• 544906

• PHOENIX

• REMOTE OPTIONS

• MEDICAL BOARD

• Full-time

• Closing at: Nov 23 2026 - 23:55 MST

ARIZONA MEDICAL BOARD

To protect public safety through the judicious licensing, regulation and education of all allopathic physicians.

ASSISTANT MANAGER OF INVESTIGATIONS

Job Location:

Address: 1740 West Adams Street, Suite 4000 Phoenix, Arizona 85007

Posting Details:

Salary: $67,000.00 - $68,500.00 Annually

Grade: 22

Closing Date: November 23, 2026

Job Summary:

The Assistant Manager of Investigations supports the Manager of Investigations in assisting with department administration and team support, conducting investigations, assisting with investigations timeline audits, assists with process improvement and technology research, assists with strategy and policy related to investigative operations, workflows, and case outcomes, and assists with department meetings.

This position may offer the ability to work remotely, within Arizona, based upon the department’s business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Job Duties:

• Assists with employees on and off-boarding, including scheduling interviews, completed administrative forms and on-boarding materials, meeting and working with new hires upon arrival at the agency; ensures standard operating procedures, including templates, are current and appropriate throughout different positions within the department; and assists with providing training to new and existing staff, when applicable.
• Conducts investigations of allopathic physicians and physician assistants licensed in Arizona related to quality-of-care and professional conduct allegations in order to be apprised of and establish/maintain foundational knowledge of the investigation process; duties include reviewing complaints, identity allegations, preparing notice letters, and determine appropriate medical records or supporting documents to request subpoenas, correspond with complainant and respondent.
• Reviews cases per quarter for each investigator to determine case progression in alignment with the investigation timeline; tracks results and provides to manager; reviews case management reports and metrics to identify delays, bottlenecks, and cases requiring escalation, and communicates findings to the Manager; and works with Manager or Investigative staff to resolve barriers to case completion and ensure accurate, current case documentation.
• Researches, evaluates, and recommends programs, software, and tools that could be tested to increase the efficiency of investigations; coordinates with department staff, IT, outside vendors, and the manager to plan, pilot, implement, and evaluate selected tools; and gathers feedback and measures results to determine whether new tools improve efficiency, quality, and timeliness.
• Assists in developing strategies to improve investigative operations, workflow, and case outcomes; reviews and recommends revisions to department policies to reflect statutory changes, audit recommendations, and best practices; and promotes transparent communication of department practices to staff and offers consultation and guidance to investigators on case-related questions.
• Schedules and operates the pre-board meeting reviews with staff; acts as the designated back-up for the Managers at Board meetings, including or responding to questions on investigative matters as assigned.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Arizona Revised Statutes and Medical Practice Act;
• Microsoft Word/Excel and Adobe products;
• Medical/Legal terminology;
• Investigative principles, practices, and techniques, preferably in a regulatory or licensing environment;
• Arizona statutes, administrative rules, and procedures governing the Board’s Investigative and disciplinary processes;
• Case management systems and data tracking methods;
• Principles of supervision, workflow management, and process improvement.

Skills in:

• Writing clear, accurate…