Customer Support Associate

Job Summary
You’ll spend most of your day answering incoming phone calls, live chats, and emails from customers who need help with an order, a return, or just a quick question. We keep the queue light and the scripts simple, so it’s really about listening, looking things up, and giving a clear answer. When the phones die down, you’ll help sort packages, restock the break area, and keep the front desk tidy. No two days look identical, and that’s fine. We’re a small team and you’ll get to know everyone by the second week, which makes the whole setup easier.
Responsibilities

• Answering incoming phone calls and web chats during your shift
• Looking up order details, tracking numbers, or account info in the help system and explaining what you find to the caller in plain language, without making them wait more than a couple minutes.
• Logging each conversation in the ticket so the next person on the queue has context
• Restock supplies as they run low
• Light cleaning between shifts and keeping the front desk organized
• Greeting walk-in customers and directing them to the right counter or hold area
• Qualifications
• You keep track of small details that others might miss, especially when the queue gets busy and you’re juggling more than one thread at a time.
• A friendly, patient tone comes naturally to you, even when a customer is irritable or the question is repetitive.
• You’re comfortable with a keyboard and mouse and usually have no trouble learning a new help desk tool in a short onboarding window.
• Showing up when scheduled and being dependable matters more to us than any resume bullet, so if you’re someone your coworkers count on, that already fits.
• A positive, low-drama attitude is what carries the floor through a slammed shift and keeps the team together on the quieter days.

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Pay: $24.73 - $29.78 per hour

Expected hours: 39.0 – 64.0 per week

Benefits:

• 401(k)
• 403(b)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Education:

• High school or equivalent (Preferred)

Work Location: Remote