Customer Service Representative - Remote El Paso, TX

Requirements:

• Must reside in El Paso, Texas
• Strong computer skills and data entry ability

Estimated Start Date: 10/30/2026

Thank you for your interest in the seasonal position. It is important to both you and KECH for you to understand what being a seasonal employee means. Below are 3 links. The first link is a short 1-1/2 minute video that we ask you to watch. The last segment of the video contains a QR code that includes a link to a form that we also ask you to complete. If you cannot access the QR code, the link to the form 1 is also included below. The Form Link 2 survey relates to your ability to fluently take calls in Spanish and English. Please copy each link and paste into your internet browser.

Video Link: BENEFEDS OS Realistic Job Preview.mp4

Form Link 1: 2026 Open Season Applicant Questionnaire

Form Link 2: Pre-Screen Questionnaire

Pay: $15.37/hour + $5.09 Health and Wellness Stipend

TEMPORARY ASSIGNMENT - WORK FROM HOME

Equipment: All necessary equipment will be provided by the Company

Dental and vision program for federal employees open enrollment. Call center environment. Can not miss anytime during training (1 Week) or production.

Must have a passion for helping people!

KECH, Inc. is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 50+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is an equal opportunity employer.

Responsibilities and Duties

• Provide superior customer service in a contact/call center environment through phone and other channels of correspondence.
• Handle questions and concerns with the highest degree of courtesy and professionalism.
• Communicate and provide accurate answers to resolve end-users’ questions and concerns.
• Display empathy, have a passion for customer service excellence, and enjoy helping people.
• Use a tactful manner and ability to effectively deal with difficult situations.
• Maintain knowledge of systems/applications/products serviced by the contact center.
• Ability to follow strict work instructions and procedures.
• Adapt to continual changes to work instructions and procedures.
• Available for a flexible schedule
• Attend training as needed.
• Listen to performance feedback and integrate suggestions into your daily tasks.
• Demonstrate a strong attendance record and excellent work ethic.

Qualifications and Skills

• Effective listening & comprehension skills
• Ability to closely follow instructions
• Analytical & resourceful problem-solving skills
• High level of accuracy & attention to detail
• Computer literacy, technical aptitude & familiarity with basic office software systems
• Ability to work independently & in a team setting
• Flexibility to work different shifts with the possibility of overtime, when needed
• High School diploma or equivalent; college course work preferred. Six months experience in a customer service or call center role preferred.

Pay: $19.80 - $20.46 per hour

Benefits:

• Work from home

Work Location: Remote