Software Engineer 2

Join the Customer Support Technology (CS Platform) team to help build the systems that power eBay’s global customer service experience.

This is a full-stack engineering role where you will:

• Contribute to backend services and APIs
• Build user-facing web applications and internal tools
• Support development of workflow systems and automation platforms

You’ll work on features that improve agent productivity and customer experience, collaborating closely with senior engineers.

This is a hands-on IC role:

• ~70 80% coding (frontend + backend)
• ~20 30% collaboration, reviews, and learning

You will primarily own well-scoped features with guidance.

Education Experience

• BS/MS in Computer Science, Engineering, or equivalent experience
• 2-4 years of full-stack software development experience

Backend

• Proficiency in Java (or similar backend language)
• Experience building or contributing to REST APIs
• Basic understanding of databases (SQL; exposure to NoSQL is a plus)

Frontend

• Proficiency in JavaScript/TypeScript
• Experience with React, Angular, or similar frameworks
• Understanding of API integration and responsive UI development

General

• Familiarity with:
  • Git and CI/CD pipelines
  • Basic testing and debugging practices
• Strong problem-solving skills and willingness to learn
• Basic familiarity with AI-assisted development tools (e.g., Copilot, ChatGPT)
• Awareness of how AI/LLMs are used in applications (APIs, simple workflows, automation)

Nice-to-Have

• Exposure to Spring Boot or similar frameworks
• Familiarity with Docker or cloud environments
• Basic understanding of state management (Redux, etc.)
• Exposure to monitoring/logging tools
• Awareness of workflow or automation systems
• Exposure to LLM-based features, such as:
  • Chat or summarization use cases
  • Prompt-based workflows
  • API-based AI integrations

What You ll Do

• Develop and maintain frontend and backend components
• Build and enhance web applications and APIs
• Write clean, testable, and maintainable code
• Participate in code reviews and Agile ceremonies
• Troubleshoot issues in development and production with guidance
• Collaborate with engineers, product managers, and designers
• Contribute to improving performance, scalability, and reliability
• Support development of AI-enabled features or integrations (e.g., automation, assistive workflows)

What Success Looks Like

• Delivers well-defined features with guidance
• Writes clear, reliable, and maintainable code
• Actively participates in team processes and code reviews
• Demonstrates curiosity and continuous learning
• Shows initiative in using modern tools, including AI, to improve efficiency and outcomes
• Collaborates effectively within the team

Team Impact

You’ll be part of a team building tools and platforms used by customer support agents globally, helping improve efficiency and customer outcomes at scale.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.