Software (Technical) Support Engineer

We are looking for a Software (Technical) Support Engineer to increase the Team in Bengaluru, India

Key Responsibilities

Virtual Machine Support Support and maintain a large cluster of virtual machines (VMs) running multiple Microsoft Windows OS (Server 2008 / Server 2019 / Windows 10 / CE 7 / etc.) with custom configuration and software interacting over a VLAN environment. Develop and release updated virtual machines for new product introductions updated OS / software baseline. Maintain custom software configuration sets for existing product releases. Knowledge of VMWare infrastructure and functional operations required.

System Software Troubleshooting Microsoft/Networking/Applications (Analyze reported problems Validate solutions -Provide troubleshooting plans to discover root cause - Deliver rapid resolution on systemic issues)

Understand, research, and resolve internal and external application and systems issues of moderate difficulty. Independently learn and investigate systematic bug or systematic software failures from internal teams. Track and report findings within internal ticketing system.

Software Test Validation (Collect Incorporate Customer specific test scenarios -Construct virtual machines for testing troubleshooting - Execute test plans to Validate Software VM release). Work closely with development team on application release deployment.

Create, test, and verify installation/upgrade instructions for Applied Materials product releases. Develop and train field teams on software procedures related to virtual machines.

Attend AMAT classes in designated product line and external classes for third-party software.

Provide assistance in analysis of customer OS performance, integration and database management issues. Deliver updates and reports to managers, partners and peers.

Assist in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.

Technical Competencies:

1. Basic Understanding

2. Working Experience

Software Test Simulation (2); Software Test Scripts (1); Software Test Requirements / Specifications (1); Software Test Execution (2); Software Test Documentation (1); Software Test Cases (1); Software Test And Test Release Plan Design (1); Software Tech Support Knowledgebase Sharing (2); Software Issue Problem Statement (2); Software Issue Investigation (1); Software Distribution (1); Internal Software Training (1); Factory Automation Support (1); Equipment Factory Automation Support (1); Customer Software Simulations (1); AMAT Product Development Life Cycle (1); Troubleshoot Software Issues (1); Track Software Performance (1)

Other Competencies:

Service Excellence (1); Project Management (1); Problem Solving (2); Present Field Issues (1); New Product/Feature Documentation (1); Develop Customer Relationships (1); Customer Service Management (1); Communication (1); Accuracy Attention to Detail (1)

Business Expertise

Understands key business drivers; uses this understanding to accomplish own work in autonomy

Problem Solving

Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact

Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

Explains complex information to others in straightforward situations

Customer Management capabilities

Education: Bachelor or Master Degree (Computer Engineering, Electronic Engineering, Automation Engineering)

Experience: 2 - 4 Years

Travel: 10%, mainly Taiwan, Headquarters in US

Languages: English Fluent

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 10% of the Time

Relocation Eligible: Yes