Product Manager - Low Income Family Tracker

About the role

We are looking for a Product Manager to lead the Low Income Family Tracker (LIFT) in its next phase of growth. 

LIFT is a dashboard trusted by over 130 local authorities to identify and support residents on low incomes. By combining local authority administrative data (such as Council Tax Reduction and Housing Benefit records) with a welfare policy engine, LIFT models household financial positions to uncover unclaimed benefits, debt, and poverty risks. It enables councils to move from strategic insight to targeted outreach campaigns (managed in the platform) that help vulnerable residents maximise their income, build financial resilience, and access discretionary support.

Bringing your strong product skills and hands-on attitude, you will have the opportunity to take end-to-end ownership, drive strategy, and enhance our product approach.  You will work closely with the Chief Product Officer, software engineers, designer, customer success and policy analysis teams to improve the product and outcomes for our clients and the citizens they support.

Key responsibilities

• Develop product strategy and roadmap

  • work alongside the Chief Product Officer and other senior stakeholders to define and plan work that is aligned to the business’s broader strategic objectives.

• Lead and execute new developments

  • move from ideas and plans to delivery. You’ll need to manage stakeholders, define requirements and plan, working with our designer and engineers to deliver high-quality, practical solutions that meet client needs and align with the company’s strategic direction.

• Drive continuous improvement

  • improve processes and the efficiency of what we do, you’ll be hands-on and willing to try new things, bringing best practices from your previous experience and working as a team to achieve the best outcomes.

• Lead product discovery

  • work closely with clients, users, and internal teams to gather feedback and define product improvements, ensuring the voice of the customer is heard throughout the product development process, alongside market research. Actively engage in industry networking and events to build product awareness and identify future market opportunities

• Ensure product usability and accessibility

  • align with best practices and compliance standards such as WCAG 2.2 and GDPR.

• Manage product backlog

  • ensure bugs and client expectations are managed alongside alignment with the roadmap.
• Use data and reporting - understand the data we hold, what we need and the opportunities that it presents so that it can be used to improve our product and customer outcomes. Track and report on product usage and trends, providing monthly insights to stakeholders to inform product direction.
• Coordination between departments - LIFT product development requires input from our Policy, Research and Engineering teams. You will need to coordinate these teams, set clear expectations and manage competing priorities.

The ideal candidate

This role is ideal for you if you have product management experience, are comfortable with data and are looking for ownership and impact. 

Essential characteristics we are looking for:

• Experience:

  Bring key skills in product delivery, planning, writing product requirement documents, product discovery and roadmap prioritisation.

• Project management skills:

  Able to manage multiple priorities across teams and colleagues, and deliver work on time, balancing urgent client-support escalations with long-term strategic product development.

• Excellent communicator:

  Able to translate complex ideas into clear, actionable steps for different audiences.

• User-focused:

  Passionate about creating intuitive and impactful digital products that improve people’s understanding and ability to make informed decisions.

• Collaborative:

  Enjoy working cross-functionally with developers, policy analysts, customer support, sales and marketing, bringing teams together to ensure the product meets business objectives.

• Analytical:

  Comfortable using data and insights to make informed product decisions.

• Technical understanding:

  Able to work closely with engineers and understand technical trade-offs, translating complex policy requirements into functional technical specifications (you do not need to be a coder).

• Creative problem solver:

  Able to think outside the box, focusing on outcomes and objectives…