Director - Product Manager AI & Recruitment Technology

Product Manager AI, Healthcare BPO & Recruitment Technology Role Overview We are seeking an experienced Product Manager to drive the strategy and delivery of AI-powered products for global Talent Acquisition (TA) and Healthcare BPO operations. The role requires strong product leadership, hands-on AI product experience, ATS expertise, recruitment assessment technology and knowledge of CCaaS platforms to improve recruiter productivity, reduce Cost per Hire and accelerate time-to-fill.

Key Responsibilities

• Product Strategy: Own the product vision, roadmap, prioritization and delivery of AI-enabled recruitment solutions aligned with business objectives.
• AI & Automation: Identify and implement AI capabilities such as candidate matching, automated screening, conversational AI, recruiter copilots and workflow automation.
• Healthcare BPO & TA Operations: Partner directly with global HR/TA teams and Healthcare BPO operations to optimize sourcing, screening, candidate engagement, recruitment workflows and operational efficiency.
• ATS & Integrations: Work with platforms such as Workday Recruiting, Journeyfront or equivalent ATS solutions, integrating HRIS, CRM, sourcing, assessment and onboarding systems.
• Assessment Technologies: Collaborate with recruitment assessment providers and platforms to integrate skills assessments, aptitude tests, behavioral assessments, language proficiency testing and AI-enabled candidate evaluations into recruitment workflows.
• CCaaS & Conversational Technology: Leverage platforms such as Genesys, NICE, Amazon Connect or Five9 to improve candidate communication, automate outreach and enhance recruiter efficiency.
• Engineering & Vendor Management: Guide engineering teams on product requirements, technical priorities and delivery. Manage technology vendors, assessment partners, POCs, integrations and performance.
• Business Outcomes: Define and track KPIs including Cost per Hire, Time-to-Fill, recruiter productivity, candidate conversion, assessment completion rates, automation adoption and ROI.

Required Qualifications & Experience

• 7-12 years of relevant professional experience, including approximately 5+ years in product management or product leadership, with demonstrated progression in ownership.
• Experience with global BPO, IT, HRTech, HRMS, RPO, recruitment outsourcing or Talent Acquisition operations, preferably supporting North America (ET time zone) and at least one additional market.
• Recent hands-on experience delivering AI-enabled products into production, with measurable business outcomes.
• Practical experience with Workday, Journeyfront or comparable enterprise ATS platforms. assessment platforms, including integrations, vendor management and assessment workflow optimization
• Understanding of CCaaS, conversational AI, voice automation and contact center integrations.
• Proven ability to define product strategy, lead cross-functional engineering teams and manage external technology vendors.
• Strong stakeholder management, analytical skills and experience translating business challenges into scalable technology solutions.
• Candidate needs to work in US shifts.

Preferred Qualifications

• Experience with LLMs, generative AI, RAG, agentic workflows and voice AI.
• Knowledge of ATS/CRM/HRIS integrations, APIs and workflow automation.
• Familiarity with recruitment assessments, candidate scoring, assessment validity, background checks, compliance and international recruitment requirements.
• Experience with product analytics, responsible AI, data governance and experimentation.