Production Support/Software Engineer

Job Title: Production Support/Software Engineer

Location: San Antonio, TX (Remote)

Employment Type: W2 Contract

About the Opportunity:

ZipStaff is hiring an experienced Production Support/Software Engineer for a leading healthcare analytics company that uses deep clinical and financial datasets to improve the performance, efficiency and quality of the healthcare system. Sitting within the R&D team, you will serve as a Level 2/Level 3 escalation point for production incidents and lead the technical setup and configuration of new client onboardings, working across application, database and infrastructure layers. This is an approximately 6-month contract role starting November 30, 2026.

What You’ll Do:

• Serve as the Level 2/Level 3 escalation point for production incidents, troubleshooting complex issues across application, database and infrastructure layers.
• Diagnose root causes using logs, monitoring tools and system diagnostics, and deliver timely resolutions that minimize business and client impact.
• Collaborate with engineering, DBA and infrastructure teams to resolve escalated incidents requiring deeper technical investigation.
• Document incident resolutions and root cause analyses, and maintain knowledge base articles and runbooks.
• Participate in an on-call rotation to support critical production issues outside business hours.
• Proactively monitor system health, performance metrics and alerts to catch issues before they impact production.
• Lead technical setup and configuration for new client onboarding, translating client requirements gathered with Business Operations, Implementation and Client Services into technical configurations.
• Perform data validation, testing and quality checks during onboarding, resolve configuration issues, and provide post-go-live support for newly onboarded clients.
• Communicate incident status, root cause and resolution timelines clearly to Business Operations, Client Implementation and leadership.
• Escalate and track defects and enhancement requests with development teams, and drive process improvements that reduce recurring issues.
• Support knowledge transfer and training on new systems, tools and client-specific configurations.

Required Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering or a related field, or equivalent experience.
• 5+ years of experience in software engineering and/or Level 2/Level 3 production support of enterprise applications.
• Hands-on Java development experience with Vert.x, Spring or Spring Boot (REST controllers, dependency injection and configuration).
• Experience writing unit tests with JUnit and mocking with Mockito.
• Solid working knowledge of REST APIs, JDBC, JPA or Hibernate, JSON and HTTP fundamentals.
• Basic understanding of concurrency and multithreading.
• Strong SQL skills for data investigation and validation.
• Experience with monitoring and logging tools to diagnose production issues (e.g., Splunk, ELK, Datadog or similar).
• Familiarity with CI/CD pipelines, Docker and/or cloud platforms.
• Understanding of system architecture sufficient to troubleshoot cross-component issues.
• Strong analytical, troubleshooting and problem-solving skills, with the ability to work independently and communicate clearly under pressure during high-severity incidents.
• Willingness to participate in an on-call rotation.

Preferred Qualifications:

• Experience supporting healthcare, payer or healthcare analytics platforms.
• Experience with client onboarding, implementation or configuration of SaaS/enterprise platforms.
• Familiarity with ITIL-based incident, problem and change management and ticketing tools such as ServiceNow or Jira.
• Experience with Linux/Unix environments and shell scripting.
• Exposure to Kubernetes and cloud services on AWS or Azure.

Benefits:

• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• 401(k) + 401(k) matching.
• Paid time off.
• Referral Program.

About ZipStaff:

ZipStaff connects skilled technology professionals with leading organizations across the United States, matching top talent with impactful contract and full-time opportunities.

To apply, submit your resume through this posting. Qualified candidates will be contacted by a ZipStaff recruiter.