Lead Product Designer

Seeking an experienced Lead Product Designer to provide senior-level product design leadership across the digital experiences. This individual will independently lead complex design work from problem definition through implementation, partnering with Product, Engineering, Research, Analytics, Marketing, and Operations to deliver intuitive, accessible, and measurable customer experiences.

Key Responsibilities

Lead experience design for complex features, journeys, and product initiatives across app, web, kiosk, loyalty, and related digital touchpoints.

Translate customer needs, business objectives, research, and technical constraints into clear experience direction and executable designs.

Own work from problem framing through user flows, interaction design, prototyping, validation, detailed design, and implementation.

Partner with Product and Engineering to influence requirements, priorities, tradeoffs, and delivery decisions.

Use research, analytics, usability testing, and customer feedback to identify opportunities and validate solutions.

Apply and evolve design-system patterns while ensuring accessible, consistent, high-quality experiences.

Lead design critiques and cross-functional working sessions, clearly communicating design rationale and recommendations.

Provide design QA and partner with Engineering through implementation to ensure experience quality.

Mentor and provide design direction to other designers when appropriate, without formal people-management responsibility.

Experience & Qualifications

Demonstrated experience leading product design for complex digital products or connected customer journeys.

Strong portfolio demonstrating product thinking, interaction design, systems thinking, visual execution, and measurable outcomes.

Advanced proficiency in Figma, prototyping, interaction design, information architecture, accessibility, and design systems.

Experience independently navigating ambiguity and aligning cross-functional stakeholders.

Strong understanding of customer research and data-informed product design.

Excellent facilitation, communication, and stakeholder-management skills.

Experience with restaurant, retail, commerce, loyalty, marketplace, or similarly complex consumer experiences preferred.

Level Expectation

• This is a lead-level individual contributor engagement. The contractor is expected to operate with a high degree of autonomy, own significant bodies of design work, provide senior design judgment, influence product direction, and raise the quality of work across the team. This is not a junior production design or web-development role.