Social Solutions Assistant

Key responsibilities

• Own the quality assurance (QA) process pre/post campaign launch across social platforms.
• Assist with campaign activation and setup across Meta, TikTok, Pinterest, Snapchat, and other social platforms.
• Escalate to Social Solutions Managers on day-to-day tasks (flag RCO deadlines, discrepancies, audits, daily pacing checks, etc.).
• Support campaign management/coverage/overflow – pace and optimize towards unit goals, KPIs, and margin caps.
• Respond with urgency to all general and specialized requests using knowledge and understanding of all internal systems.
• Assist with pricing and RFP support, including pulling platform data and formatting materials.
• Support tracking and pixel implementation, and assist with issue troubleshooting/inquiry on social platforms.
• Maintain internal process and best practices documentation up-to-date.
• Own reporting, forecasting, and ad hoc audits.
• Take and share notes for various team meetings.

About you

• Fluency in English, both written and verbal.
• 1 year of digital media experience; social media advertising experience preferred.
• Strong work ethic and discipline to work productively in a remote environment.
• Proficiency in video conferencing and messaging apps (e.g., Zoom, Google Meet, Slack).
• Advanced knowledge of Excel calculations, pivot tables, and graphs.
• Experience or familiarity with paid social platforms (Meta Ads Manager, TikTok Ads Manager, etc.) is a plus.
• A thirst to learn the social and digital landscape and share learnings with the team.
• Able to effectively prioritize and work with little to no supervision.
• Highly organized and detail-oriented professional.
• Strong communication skills: verbal, written, interpersonal, and presentation.