Customer Service Assistant

About TPT Global Tech

TPT Global Tech operates globally, delivering technology solutions and services. As our customer base expands, we need two Customer Service Assistants to join our remote team on a part-time basis of 25 hours per week.

Your responsibilities

You will be the primary point of contact for our users, helping them navigate our products and resolving their inquiries efficiently. Your daily tasks include:

• Answering inbound customer support requests via email and chat
• Troubleshooting technical issues and escalating complex cases to engineering teams
• Documenting common user questions and updating internal support knowledge bases

What we are looking for

We value clear communication and a structured approach to problem-solving. If you meet most of these requirements, we encourage you to apply:

• Experience in customer support or a client-facing role
• Proficiency in English with strong written communication skills
• Familiarity with ticketing systems such as Zendesk or Intercom
• Ability to work independently in a remote environment

Compensation

The hourly rate for this role is USD 16–25 per hour.

Benefits

Life & disability insurance protects you and your family.

Flexible working hours let you structure your workday around your commitments.

Home Office Equipment is provided to set up your remote workspace.

Your first months at TPT Global Tech

In your first weeks, you will complete onboarding on our support tools and start handling live customer inquiries alongside the team. By your third month, you will independently manage complex support tickets and contribute to improving our internal documentation.