Network & Svcs Operation Analyst

Job highlights

• 3-5 years experience in Cisco routing and switching, expertise in BGP, EIGRP, OSPF, DWDM optical networks, and network troubleshooting
• Monitor and manage network performance, troubleshoot routing and switching issues, handle fiber cuts and outages, coordinate with vendors and internal teams, maintain ticketing system and documentation

Skill required: Network Operations - Cisco Routing and Switching Operations
Designation: Network Svcs Operation Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world-s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveIn a Network Operations job profile, the focus is on managing and maintaining an organizations network infrastructure. Responsibilities include monitoring network performance, troubleshooting issues, and ensuring network security. The goal is to ensure reliable and efficient network connectivity. This role involves working with various network technologies and tools to support daily operations. Effective network operations are essential for the smooth functioning of business activitiesA solution that validates the ability to install, configure, operate, and troubleshoot medium-size route and switched networks.
What are we looking for- Incident and Change Management - Network Infrastructure - Network fundamentals - Understanding all the networking devices:Routers, switches, etc. - IP connectivity, access, addressing, and services - Network security fundamentals - Installation, Configuration, Operation, Administration, and Troubleshooting Fundamental IPv4 IPv6 Business NetworksExperience in Networking, Networking Topologies, Routing and Switching Protocols Layer 1, Layer 2 and Layer 3 TroubleshootingExcellent Knowledge on BGP, EIGRP, OSPF. - Experience and working knowledge on OSI Layer 1 (Physical) and 2 (Datalink) troubleshooting (WAN point to point connection) - Experience and working knowledge with IP, WAN, OSI layer, TCP/IP models, IPv4/v6 addressing, subnetting and Ethernet. - Layer 1 to Layer 3 fault isolation and troubleshooting with telco providers and onsite technicians. - Experience working with internal groups (e.g., order entry, test turn-up, sales), and third party client/vendors and LEC s (preferred). - Familiarity with SDH, SONET, and Ethernet concepts - Basic knowledge of cabling infrastructure such as patch panels, cross-connects and fiber types. Experience working with internal groups (e.g., order entry, test turn-up, sales), and third party client/vendors and LEC s (preferred). - Experience working with global carriers in North America, LATAM, APAC, and/or EMEA - Experience working in a multi-vendor DWDM optical environment - Good English written/verbal communication and customer engagement skills Strong focus on providing an outstanding user experience - Must be detail-oriented, with strong organizational skills - Able to work independently and also in a team environment
Roles and Responsibilities: - In this role you are required to do analysis and solving of lower-complexity problems - Your day to day interaction is with peers within Accenture before updating supervisors - In this role you may have limited exposure with clients and/or Accenture management - You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments - The decisions you make impact your own work and may impact the work of others - You will be an individual contributor as a part of a team, with a focused scope of work - Please note that this role may require you to work in rotational shifts - Provide 24/7/365 monitoring of ticket queue, phones, and IRC channel - Manage network events such as: - Fiber cuts/ Leased Wave outage - Notify dark fiber providers of outage and manage event to - resolution, verify quality of remedial work by measuring power levels etc., and provide all - stakeholders with…