Product Manager (London)

About Fresha Fresha is the leading AI-powered operating system for the global beauty and wellness industry, giving businesses everything they need to run smarter, grow faster and build stronger client relationships.

In May 2026, Fresha secured an $80M growth investment from KKR at a valuation of $1B , officially reaching unicorn status and bringing total funding raised to $285M. Already profitable, Fresha is using this investment to accelerate global expansion and drive the next generation of AI and product innovation.

Today, Fresha operates at global scale, with offices across Europe, North America, the Middle East and Asia Pacific. Our platform is trusted by 130,000+ beauty and wellness businesses across 120 countries , with more than 1.5 billion appointments booked to date.

Our mission is simple: help beauty and wellness businesses grow by giving them the technology they need to attract clients, manage their operations and run their business in one place. We’re continuing to scale rapidly across markets, teams and products, making this an exciting time to join us.

Role Overview

Product Manager | London, HQ | Office-based (5 days/week) Given our exciting and progressive growth plans, we are looking for an exceptional Product Manager to join our global business.

Reporting directly to the Head of Product, you will work collaboratively with engineers, designers, data analysts, and marketers to bring product ideas to life. You will be responsible for shaping product vision, conducting research, and delivering high-quality user experiences for our customers and partners in an innovative environment.

Our product organisation is structured into three core tribes: Money, Growth, and Performance . Product Managers are assigned to a tribe based on their expertise, business priorities, and where they can have the greatest impact.

You will play a key role in driving product initiatives that support customer growth, improve user experiences, and enhance day-to-day operations across our platform.

This is a great opportunity for someone who thrives in a fast-paced environment, enjoys working autonomously, embraces challenges, and wants to make a meaningful impact.

Key Accountabilities

• Develop and execute a clear product strategy and roadmap aligned with business goals and customer needs.
• Identify and prioritise product opportunities across acquisition, engagement, retention, and operational efficiency.
• Conduct market research and competitive analysis to inform product decisions.
• Lead end-to-end product development, from discovery and ideation through to launch and iteration.
• Collaborate closely with cross-functional teams (engineering, design, marketing, operations) to define and deliver product solutions.
• Own and prioritise the product backlog, making informed, data-driven decisions.
• Continuously improve user journeys and experiences to drive engagement and satisfaction.
• Use data and insights to identify opportunities, measure performance, and optimise key metrics.
• Work with stakeholders across the business to ensure alignment between product initiatives and company objectives.
• Communicate product vision, progress, and outcomes clearly to stakeholders.

This list is not exhaustive and there may be other activities you are required to deliver. Skills, Experience & Qualifications Required

• 3+ years of product management experience, ideally within a consumer-focused or digital product environment.
• Proven experience delivering impactful software products and features end-to-end.
• Comfortable working in a fast-paced, evolving environment.
• Strong customer focus with a passion for building intuitive and valuable user experiences.
• Excellent communication and stakeholder management skills, with the ability to influence across teams and levels.
• Strong analytical mindset, with the ability to turn data into actionable insights.
• Creative problem-solving skills and a pragmatic approach to delivery.
• Collaborative team player, willing to get hands-on when needed.
• Self-starter with a proactive and ownership-driven mindset.

Benefits

• Thriving Scale-Up with Boundless Opportunities: Fresha is a well-funded and rapidly growing scale-up, offering immense potential for personal and professional growth. Join us at this exciting stage and be part of a journey where your career can skyrocket.
• Competit…