Remote Customer Service & Order Processing Representative

Remote Customer Service & Order Processing Representative

Position: Part-Time / Full-Time (depending on company needs)
Work Location: Remote – Work from Home
Working Hours: Monday to Wednesday from 6:00 AM – 2:00 PM PST.

About the Position

We are looking for a friendly, reliable, and customer-focused individual to join our team as a Remote Customer Service & Order Processing Representative.

This position will primarily involve answering incoming phone calls from customers, assisting with warranty service inquiries, and processing customer orders over the phone.

The ideal candidate is dependable, has a positive attitude, communicates well, and is comfortable working independently from home. We are looking for someone who is a quick learner, detail-oriented, and willing to learn about our plumbing products and company procedures.

Key Responsibilities

Customer Service & Phone Support

• Answer incoming customer phone calls promptly and professionally.
• Assist customers with general product questions and order inquiries.
• Provide friendly and helpful customer service.
• Direct customer calls to the appropriate department when necessary.
• Follow up with customers regarding their questions or concerns.

Warranty Service

• Answer incoming warranty-related calls.
• Gather customer information and product details.
• Assist customers with warranty questions, claims, and service requests.
• Document warranty issues accurately and coordinate with the appropriate team members.
• Follow up on warranty cases to ensure customers receive proper assistance.

Order Processing

• Take customer orders over the phone.
• Enter orders accurately into the company order system.
• Verify product numbers, quantities, pricing, and shipping information.
• Answer basic product availability and order status questions.
• Communicate with the office and warehouse team to ensure orders are processed correctly.

Qualifications & Requirements

• Excellent phone communication and customer service skills.
• Friendly, patient, and professional phone manner.
• Good computer skills and comfortable with data entry.
• Strong attention to detail and accuracy.
• Able to multitask while handling incoming calls and entering orders.
• Dependable, punctual, and able to work independently.
• Positive attitude and willingness to learn.
• Fast learner with good problem-solving skills.
• Previous customer service, call center, or order processing experience is preferred.
• Plumbing industry experience is a plus, but not required.

Work-from-Home Requirements

• Reliable high-speed internet connection.
• Quiet and professional home office environment.
• Computer and phone equipment as required by the company.
• Ability to remain available and responsive throughout scheduled working hours.
• Must be able to work consistently from 6:00 AM to 2:00 PM.

The Ideal Candidate

We are looking for someone who enjoys helping people, is comfortable speaking with customers over the phone, and takes pride in providing excellent service.

You should be someone who:

• Has a positive, can-do attitude.
• Is a quick learner and open to learning new products.
• Is organized and responsible.
• Can handle multiple tasks without sacrificing accuracy.
• Works well independently but communicates effectively with the team.
• Takes ownership of customer questions and follows through.

Why Join Our Team?

Join a growing plumbing products wholesale company where teamwork, customer service, and a positive attitude are valued. We are looking for someone who wants to become a dependable part of our team and grow with the company.

If you are friendly, dependable, detail-oriented, and enjoy helping customers, we would love to hear from you!

Pay: $17.00 - $18.00 per hour

Expected hours: 24.0 per week

Work Location: Remote