Account Manager (Managed/Professional Services)

Department: Sales & Solutions

Location: Hybrid

Description We’re looking for an Account Manager to take ownership of a portfolio of customers, building strong relationships, driving growth and helping clients get maximum value from everything Wanstor has to offer.

You’ll work closely with customers to understand their priorities, challenges and ambitions, connecting them with solutions across cloud, cyber security, managed services, networking, modern workplace and our growing AI capabilities .

Acting as a trusted advisor , you’ll bring new ideas to customers, identify opportunities to expand and develop accounts , and help organisations understand how emerging technologies — particularly AI and automation — can transform the way they work.

It’s a consultative, commercially focused role where customer success and growth go hand in hand . You’ll have the opportunity to build genuinely strategic relationships, shape technology roadmaps and grow your accounts by delivering real value.

What You’ll Do

• Own and develop a portfolio of customer accounts, with accountability for revenue growth and retention
• Build strong, trusted relationships with key stakeholders across your accounts
• Identify and drive upsell and cross-sell opportunities across managed services, projects, and solutions
• Lead regular account reviews, aligning Wanstor’s services to customer goals and future plans
• Work closely with internal delivery and technical teams to ensure a high-quality customer experience
• Manage commercial conversations including renewals, pricing, and contract discussions
• Proactively spot risks within accounts and take action to protect revenue and relationships

What You’ll Need

• Proven experience in an Account Executive/Manager role within an MSP or IT services environment
• Strong commercial awareness with experience growing and retaining customer accounts
• A solid understanding of core IT services such as managed services, cloud, security, and modern workplace
• Ability to hold credible conversations with technical stakeholders, even if you are not hands-on
• Confidence in leading customer conversations, including commercial and strategic discussions
• Strong communication and stakeholder management skills
• A proactive, ownership-driven mindset

What You’ll Love 🌴 Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.

📚 Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.

🌟 Personal Development: Take advantage of 5 paid days annually to pursue new skills or knowledge.

🤝 Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.

🎉 Team Spirit: Join a friendly team and engage in various social events organised throughout the year.