Customer Service & Sales Follow-up Coordinator

Airsync HVAC installs heat pumps and insulation across Queens, Brooklyn and Long Island, most of it through NYSERDA and Con Edison rebate programs. We have more open estimates than we can follow up on. Your job is to turn them into booked jobs and to make every customer feel looked after.

What you’ll do

• Call, text and email customers who have an open estimate: answer questions, explain the rebate, book the install, or find out why not.
• Work a daily follow-up list (day 2, day 7, day 21, then monthly) in our CRM. Every touch logged.
• Report your week in numbers: calls, conversations, bookings, closes.

What we need

• Fluent English on the phone. Mandarin, Cantonese or Spanish is a big plus, since many of our customers speak one of them.
• Comfortable making 60+ calls a day and keeping notes in a CRM. We’ll train you in our systems.
• Calm with an unhappy customer, organized with a list, honest about what you did and didn’t reach.
• In the office in Bronx, Hybrid. No field work, no door-to-door.
• Experience in HVAC is preferred but not necessary.
• Prior experience in outreach is preferred

Pay: $23/hour, full time, plus $100 for every job you close from the follow-up list ($150 if the estimate is over 30 days old). Paid weekly.

To apply: reply with 3 sentences on how you’d handle a customer who got an estimate two months ago and never answered, plus the best time to call you for a 10-minute phone screen.

Pay: $47,840.00 - $65,000.00 per year

Benefits:

• Work from home

Work Location: Hybrid remote in Bronx, NY 10466