Product Manager

Company

Federal Reserve Bank of San FranciscoWhen you join the Federal Reserve—the nation’s central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.

The Infrastructure, Platforms & Operations portfolio provides strategic direction and product delivery for System IT infrastructure and operations while aligning technology with business strategies. The team serves as a business partner for secure and reliable IT products, services, and operations.

As the Product Manager for Enterprise File Services, you will lead a critical platform that provides secure, reliable, and scalable file transfer, file management, and file integration capabilities for Federal Reserve business functions and national services. You will define the product vision, establish priorities, guide investment decisions, and work across business and technology organizations to deliver measurable customer and organizational value.

Essential Responsibilities

• Define, communicate, and execute the vision, strategy, and roadmap for Enterprise File Services.

• Develop short- and long-term product plans aligned with customer needs, organizational priorities, and measurable business outcomes.

• Serve as the voice of the customer by building trusted relationships across Federal Reserve business lines and technology organizations.

• Gather customer feedback and translate business needs into clear product priorities.

• Own the product lifecycle from strategy and planning through delivery, adoption, performance measurement, modernization, and continuous improvement.

• Partner with Product Owners and agile delivery teams to prioritize work and align execution with strategic objectives.

• Balance customer requests, operational needs, resiliency requirements, technical debt, architectural work, and strategic investments.

• Participate in PI Planning, roadmap planning, prioritization activities, and product governance processes.

• Anticipate emerging technology trends and evaluate opportunities for cloud adoption, automation, AI enablement, self-service capabilities, and platform transformation.

• Establish and manage key performance indicators, operational metrics, adoption measures, and success criteria.

• Monitor product health and communicate product value, risks, performance, and opportunities to executives and stakeholders.

• Ensure product decisions and delivery align with enterprise governance, security, risk, compliance, and operational standards.

• Drive alignment among Architects, Engineers, Security teams, Service Managers, Product Owners, Business Analysts, customers, and executive stakeholders.

• Influence decisions and priorities across a highly matrixed organization without direct authority.

• Foster customer-focused decision-making, innovation, and continuous improvement.

Qualifications

• Bachelor’s degree in management, Communications, Computer Science, Information Systems, or other related field or equivalent work experience
• Typically requires 5 or more years of project/program/product management experience. Product and/or Project Management certification strongly preferred
• Proven ability to lead cross-functional teams to deliver on tight deadlines
• Highly organized with superior communication and coordination skills
• Ability to coordinate and work with diverse groups of subject matter experts
• Self-starter, with a high personal standard of performance excellence
• Understanding of Product, Project and Program Management best practices and proven track record in working with cross-functional, non-dedicated teams
• Ability to develop communication strategies and Executive artifacts, product strategies and roadmaps and deliver complex material to tailored audiences
• Proven ability to work effectively independently or in a team environment
• Strong analytical, collaboration, leadership, critical thinking, multitasking, and time management skills
• Ability to influence successfully in a highly matrixed or virtual organization
• Demonstrated independent thinking and decision-making abilities
• Ability to quickly and efficiently receive and process information
• Judgment to escalate risk-based decisions appropriately
• Ability to travel…