Customer Experience Assistant - Subscription Season

Role Highlights:

• Fixed term role available from 1 August to 1 December 2026.
• Availability is required Monday to Saturday, between 9:00am and 7:00pm.
• Support ticket sales, subscriptions and customer enquiries during a busy performance period
• Work across phone, email and digital channels in a frontline customer experience role
• Help customers with bookings, ticketing questions and general support relating to their experience with The Australian Ballet

What you’ll be doing:

• Provide friendly, accurate and efficient service in a fast-paced contact centre and box office environment
• Assist customers with bookings, ticketing questions, subscriptions and general enquiries
• Support customers across phone, email and digital channels
• Help customers before, during and after their experience with The Australian Ballet
• Work collaboratively with the Customer Experience team during busy performance periods
• Complete general administrative tasks as required

What experience you’ll need:

• Clear communication skills and a friendly, practical approach to customer service
• Strong attention to detail and the ability to provide accurate information
• Ability to stay calm and organised during busy periods
• Experience in ticketing, sales, contact centres, performing arts or events would be highly regarded
• Experience with Tessitura highly regarded
• Valid Working with Children Check and satisfactory National Police Check required

How to apply:

If you enjoy helping customers and working in a busy team environment, we’d love to hear from you. Please submit your application, including your resume and a brief cover letter outlining your relevant experience.

Employee Benefits:

• Complimentary ballet tickets
• Salary Packaging & Novated Leasing options
• Company Paid Parental Leave – 14 weeks for eligible employees
• Discounted onsite parking (Melbourne)
• LinkedIn Learning with La Trobe University
• A world class architecturally designed open plan head office in Southbank, Melbourne.
• Generous partner discounts and offers

Employee Wellbeing:

• Access to our onsite general practitioner (bulk billed)
• Employee Assistance Program – free confidential advice and counselling services
• Discounted memberships at Elixir Health Clubs and KAYA Health Clubs

Diversity and Inclusion

As Australia’s National Ballet Company, we are deeply committed to cultivating and sustaining an organisation that is equitable, fair and inclusive. Our aim is to become a truly inclusive organisation with a workforce that reflects Australia today. This is fundamental to The Australian Ballet’s future success and our ability to continue to contribute to culture and society in Australia. We embrace diversity both on and off stage. The range of perspectives and experience diversity brings is an asset to our organisation and all those who work with us. We have developed a Diversity and Inclusion Plan and Reconciliation Action Plan to enable us to meet our diversity and inclusion aims, and our commitment to First Nation communities.

Our Values

Ambition Boldness Inclusivity Respect Responsibility