Customer Service Representative - Bayswater

Calendar Cheese Company is Australia’s leading importer and distributor of domestic and international specialty cheese, caviar, and premium dry goods, servicing premium retailers, restaurants & airlines, across Australia. We offer an extensive selection of quality cheeses, caviar and dry goods sourced from the best dairies, affineurs and producers around the world.

Why Join us?

• Innovative Culture: Be part of a forward-thinking company that values creativity and initiative.
• Career Growth: Opportunities for professional development as well as working across a large number of diverse categories.
• Collaborative Environment: Work in a supportive and dynamic team where your contributions are valued and you have the ability to drive real change.
• Competitive Benefits: Enjoy a comprehensive benefits package, varied employee benefits program including generous staff discounts on eligible products.

What you’ll be doing

Attend to customer enquiries, process orders, manage customer administration, collaborate cross-functionally, and support general office and site operations. This role also contributes to sales and margin growth by promoting new products and identifying opportunities. As we partner with leading restaurants and retailers in the gourmet food sector, a passion for food and industry insight are essential.

• Deliver prompt, professional customer service as the first point of contact, handling calls and daily administrative tasks with accuracy.
• Process customer orders and enquiries efficiently while providing informed, proactive support.
• Promote the full CCC product range and identify cross-sell and upsell opportunities to maximise sales.
• Build strong, trustworthy relationships with customers and team members, consistently exceeding expectations.
• Maintain up-to-date product knowledge through training, adhere to CCC policies, and continually strive to “under promise and over deliver.”

What you’ll bring

• Hospitality or retail professional experience is an advantage
• Intermediate to advanced Microsoft office skills (Word, Excel, PowerPoint and outlook).Organisational & time management capabilities with a focus on multitasking and reprioritising
• Excellent communication, both written and verbal
• Ability to work autonomously and meet deadlines
• Positive attitude, proactive and shows initiative and works well under pressure
• A can-do, team-focused attitude is essential for success
• Strong interpersonal skills – ability to liaise confidently with customers and suppliers – excellent customer service skills
• Attention to detail - Accurate key entry skills

Love connecting customers with outstanding products? Join us and be part of a team that champions quality, flavour, and service excellence. APPLY NOW