Software Asset Manager (ServiceNow CMDB & Configuration Management)

Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK.

Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centered around our citizens.

Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients.

We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Methods are experts in delivering secure, resilient cyber and information services - keeping systems and data safe. We help organisations improve processes such as threat management by building an identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks.

The Role We’re looking for an experienced Software Asset Manager with strong ServiceNow Configuration Management and CMDB expertise to establish, govern, and continuously improve our configuration management capability. You’ll play a key role in building and maintaining a trusted CMDB, driving Service Mapping and CSDM adoption, ensuring data quality, and engaging stakeholders across the business to maximise the value of ServiceNow.

Requirements

• Define and implement Configuration Management policies, processes, and governance frameworks
• Build, maintain, and enhance the ServiceNow CMDB, including data models, Discovery, and Identification & Reconciliation rules
• Deliver Service Mapping and CSDM initiatives, ensuring accurate service and infrastructure relationships
• Monitor and improve CMDB data quality through governance, dashboards, certifications, and the application of the 3Cs (Completeness, Compliance, and Correctness)
• Engage stakeholders across IT and the business to drive CMDB adoption, data ownership, and continuous improvement

Essential Skills & Experience

• Proven experience implementing and maturing Configuration Management practices
• Strong hands-on experience building and managing ServiceNow CMDBs
• Experience with ServiceNow Discovery, Identification & Reconciliation (IRE), and CMDB data modelling
• Strong understanding of Service Mapping and Common Service Data Model (CSDM)
• Experience developing CMDB governance, data quality frameworks, and health reporting
• Excellent stakeholder management, communication, and influencing skills

Desirable Skills

• ServiceNow certifications (CSA, CIS Discovery, CIS Service Mapping, or similar)
• Knowledge of ITIL and IT Asset Management best practices
• Experience with Software Asset Management (SAM) and ITAM processes
• Experience working within complex enterprise environments

This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected . Details of this will be discussed with you at interview Benefits Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought-provoking leadership
• A supportive and collaborative environment

Development - access to LinkedIn Learning, a management development programme, and training

Wellness - 24/7 confidential employee assistance programme

Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes

Time Off - 25 days of annual leave a year, plus bank holidays, with the option to buy 10 extra days each year

Volunteering - 2 paid days per year to volunteer in our local communities or within a charity organisation

Pension - Salary Exchange Scheme with 4% employer contribution and 5% employ…